Developer Success Engineer
Agentmail · San Francisco
About this role
**Developer Success Engineer** **Location:** San Francisco (In person) AgentMail gives AI agents their own email inboxes. We’re looking for a **Developer Success Engineer** to own the front line between developers using AgentMail and the team building it. This isn’t a role where success means closing as many tickets as possible. We want someone who can: - Solve technical problems independently - Understand what developers are *actually* trying to do - Recognize when the same problem keeps showing up—and help the team learn from it --- ## What you’ll do - Own technical support for developers building with AgentMail - Debug API requests, webhooks, product issues, and integrations - Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug - Resolve the large majority of issues independently (without needing to pull in another engineer) - When something is broken: isolate the problem and provide engineering with a high-quality reproduction—or open a PR and fix it yourself - Notice recurring questions and friction across support conversations and surface those patterns to the team - Identify inconsistencies and confusing behavior across our API, documentation, and developer experience - Join calls with developers when async debugging isn’t enough - Write concise, technically precise responses that make developers feel like they’re talking to someone who understands their problem --- ## You’ll be a fit if - You have **2–6 years** of experience in technical support, developer experience, solutions engineering, or engineering (ideally with a developer-facing or API-first product) - You’re comfortable reading API documentation, inspecting requests/responses, working with logs, and reproducing technical issues - You can distinguish between a bug, expected behavior, and incorrect API usage without immediately escalating to engineering - You can write code to investigate issues and ship small fixes - You’re unusually clear and concise in communication - You’re resourceful: when you don’t know, you investigate rather than hand it off - You have strong interpersonal instincts and genuinely care about understanding why a customer is frustrated or confused - You notice patterns—answering the same question repeatedly makes you want to fix the underlying issue --- ## What this role isn’t This isn’t traditional customer success or account management. You won’t spend your day running check-in calls or forwarding technical questions to engineers. You’ll be expected to understand the product deeply enough to investigate most problems yourself—and turn what you learn from customers into signal for the people building AgentMail.
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