Forward Deployed Product Engineer (Client Facing)
Pagerhealth · US Remote
About this role
**Pager Health℠ — Forward Deployed Product Engineer (Client Facing)** **About the Role:** We’re looking for a **Forward Deployed Engineer** to make Pager Health work inside our partners’ environments. You’ll work directly with health plan and payer technical teams to understand their systems, build the integrations and configurations that connect them to our platform, and prove out real use cases from first conversation through launch and early adoption. This is a hands-on engineering role that sits with the customer—combining deep coding with the judgment of a trusted technical advisor. Reports into our **Head of Engineering** and partners closely with **Sales, Product, Engineering, and Implementation**. **What You’ll Do:** - Partner with Sales during discovery to map a prospect’s architecture, data flows, and technical constraints - Build prototypes and proofs of concept that show how Pager Health solves a partner’s specific use case - Design and deliver integrations using APIs, data feeds, and healthcare interoperability standards such as **HL7** and **FHIR** - Write production-quality code and configuration in **Python**, **SQL**, and other scripting languages to connect partner systems to our platform - Work side by side with partner engineering, IT, and security teams through implementation, testing, and go-live - Troubleshoot data, integration, and performance issues in live partner environments - Turn what you learn in the field into clear product feedback and reusable tools for Product and Engineering - Document solutions, integration patterns, and playbooks so future deployments move faster - Support security reviews, technical questionnaires, and RFP responses when deep technical detail is needed **What You Bring:** - Five or more years in software engineering, integration engineering, solutions architecture, or forward deployed roles - Strong coding skills in **Python** and **SQL**, plus experience with at least one additional language - Hands-on experience building and consuming **REST APIs** and working with **JSON**, flat files, and batch data exchange - Experience working in a major cloud environment such as **AWS**, **Azure**, or **GCP** - Comfort working directly with customer engineers and explaining technical tradeoffs to nontechnical stakeholders - Proven ability to own a problem end to end in ambiguous, fast-moving situations
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