Support Analyst
Lonestarcircleof Care · 2423 Williams Dr., Georgetown, TX
About this role
**Support Analyst** We are seeking a skilled and motivated **Support Analyst** to assume core responsibility for **Tier 1 and Tier 2 technical support** involving end-user technology maintenance and deployment. You’ll support **network infrastructure, desktop systems, software, and hardware** owned and managed by LSCC. This role is a vital technical support position focused on **initial contact and primary issue resolution**, with the requirement to **travel to other LSCC facilities as needed**. You will collaborate with employees at all levels, as well as **vendors**, while maintaining professional working relationships and delivering **excellent customer service**. --- ### A Day in the Life - Provide support to incoming IT requests via **Service Desk, telephone, email, chat, and in-person** to ensure timely and effective resolution. - Use the **IT Service Management** system to create, manage, and document requests and resolution processes. - Build, configure, maintain, and manage systems for employees using the latest technologies. - Manage **PC inventory** and track hardware and software assets. - Support software on desktop and laptop computers; configure **network access, printers, and other office hardware**. - Maintain, develop, and document corporate desktop images. - Perform **manual and automated operating system deployments**. - Provide end-user support, including **remote assistance** for branch offices using remote console access technologies. - Collaborate on projects and facilitate training programs for essential and specialized applications. - Stay current with the latest IT technologies and trends. - Research solutions using internal and external knowledge bases as needed. - Monitor and manage IT systems and infrastructure to ensure optimal availability and performance. - Collaborate with vendors and suppliers to procure and manage IT hardware and software. - Other duties as assigned. --- ### Minimum Requirements - **Associate’s degree in Computer Science**, or **3+ years** of related experience in a technical support or IT role. - Proficiency with **Windows operating systems** and **Microsoft Office 365** applications. --- ### Preferred Experience/Skills - Proficiency with an **EMR system**. - **Bilingual English/Spanish**. --- ### Key Success Factors - Ability to **problem solve** - **Organizational skills** - **Attention to detail** - **Team player** mindset - **Time management** --- ### Benefits LSCC offers a competitive benefits package, including: - Competitive salary - Medical, Dental, and Vision insurance - LSCC paid Life insurance - LSCC paid Short-Term and Long-Term Disability insurance - Paid Time Off - **403b Employee Retirement Plan**
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