Salesforce Administrator
Liaisoninternational · Hybrid, US
About this role
**At Liaison** (higher education enrollment technology), we’ve helped institutions build better, more diverse classes for three decades—supporting programs across 1,000+ campuses through platforms and services including CAS, EMP, SlideRoom, Time2Track, TargetX (CRM), and Othot. --- **Summary** The **Salesforce Administrator** administers, maintains, and enhances Liaison’s internal corporate Salesforce organization. Reporting to the Director of IT and Information Security, you’ll partner with business stakeholders and internal technology teams to ensure the platform is stable, secure, and continuously improved. You’ll translate approved business requirements into practical Salesforce solutions, covering configuration, declarative automation, data management, reporting, user support, and release coordination. You’ll also collaborate with IT, Information Security, developers, and application owners to support integrations, access management, platform security, and troubleshooting. --- **Key Responsibilities** - Administer user licenses, roles, profiles, permission sets, and public groups (with IT) - Configure and maintain custom objects, fields, page layouts, record types, and settings - Gather and document stakeholder requirements; assess impacts; coordinate testing and approvals - Resolve Salesforce support requests, troubleshoot issues, and promote user adoption - Collaborate with the Salesforce governance team to prioritize requests and enhancements - Provide user training; maintain training materials, configuration documentation, and operational procedures - Maintain data quality (validation rules, duplicate management, controlled imports/exports/cleanup) - Create and maintain reports and dashboards - Monitor org health; manage sandboxes; coordinate testing and deployment of releases and configuration changes - Maintain Salesforce-side integration configurations and troubleshoot synchronization issues - Design, maintain, and troubleshoot Salesforce Flow automations; coordinate custom-code changes with developers - Maintain security settings and access controls (permissions/sharing rules); support access reviews and audit needs - Monitor storage, API usage, and license consumption (including Experience Cloud login allocations) - Support Salesforce backup and recovery procedures; maintain operational continuity documentation - Support AI readiness through data quality improvements, access reviews, and evaluation of approved AI capabilities - Monitor consumption-based feature usage and costs; report utilization and identify optimization opportunities --- **Position Requirements** - Bachelor’s degree (or equivalent relevant professional experience) - **4+ years** hands-on Salesforce administration experience (configuration, Flow, data management, reporting, release management) - Working knowledge of Salesforce security, access controls, monitoring, and audit capabilities - Experience troubleshooting integrations and collaborating with IT, developers, and vendors - Excellent verbal and written communication skills (documentation and user training) - Strong analytical and problem-solving skills; ability to translate business needs into technical solutions - Ability to work independently, prioritize competing demands, and build stakeholder relationships - Salesforce Administrator certification; familiarity with Salesforce AI capabilities; higher-education experience preferred - Demonstrated integrity, accountability, and alignment wit
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