IT Operations Engineer
Blacksmith · New York City
About this role
## About Blacksmith Blacksmith builds infrastructure to run CI workloads faster and cheaper. We operate a global fleet of bare-metal machines (instead of generic cloud VMs) and orchestrate tens of millions of Firecracker VMs each week for 10,000+ companies. ## Role: IT Operations Engineer We’re hiring our first **IT Operations Engineer** to own the systems and workflows our employees rely on. This is a hands-on role with broad ownership—covering onboarding, device management, identity/access, and day-to-day support. ### What you’ll be doing - **Own onboarding, role changes, and offboarding** end to end (device procurement, setup/recovery, account provisioning, and timely access removal) - **Resolve employee issues** across hardware, software, networking, and accounts; turn recurring problems into reliable self-service or automated workflows - **Operate and improve identity & access management** (ensure employees have the access they need—nothing more) - **Manage the employee device fleet** (automated enrollment, patching, disk encryption, inventory) - **Own software administration** (licenses, renewals, tool tracking, and access) - **Partner with business teams** to build and maintain internal apps and integrations - **Partner with security and engineering** on endpoint security, access controls, and audit readiness; maintain employee guides and operational runbooks ### You’re a good fit if you have - Strong troubleshooting skills and persistence using documentation, investigation, and vendor support - A genuine interest in helping people, with patience and clear communication for technical and non-technical teammates - A track record of proactively identifying problems, driving resolution, and addressing root causes - **Hands-on experience with Okta and Google Workspace**, including SSO, MFA, SCIM provisioning, and least-privilege access - Experience managing a **macOS fleet** with **Addigy** or similar MDM (Jamf/Kandji), including automated enrollment via Apple Business Manager - Working knowledge of networking fundamentals (DNS, DHCP, Wi‑Fi, VPN troubleshooting) - Experience running onboarding/offboarding and IT support in a growing organization - Ability to automate repetitive work via scripting, APIs, or workflow tools - Comfort using coding agents to develop/debug internal tools, integrations, and automation (including reviewing changes and validating results) ### Bonus - Built/scaled an IT function or led migrations, tool rollouts, or process redesigns - Supported security/compliance work (e.g., SOC 2, endpoint security, incident response) - Managed identity/IT systems via infrastructure as code - Built internal applications/tools for business teams ## Compensation & Benefits - Medical, Vision, and Dental insurance - Competitive base + equity - 401K match - Unlimited PTO - Annual offsite - Early-exercise stock options - 12 weeks fully paid parental leave (US)
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