Lead IT Applications Manager
Alchemy · San Francisco
About this role
## Lead IT Applications Manager ### About Alchemy Alchemy is the Web3 infrastructure and developer platform powering millions of users and some of the world’s most innovative blockchain applications. Trusted by companies like JPMorgan, Stripe, Visa, Franklin Templeton, Nike, and backed by leading investors, Alchemy is building the foundational layer for a decentralized and AI-enabled Web3 ecosystem. ### The Role We’re looking for a hands-on IT leader to build and run the business systems that help Alchemy work. You’ll own enterprise applications and their integrations, manage and develop the IT team, and help teams across the company redesign how they work with AI. This is a **player-coach** role: you’ll configure applications, write integrations, debug workflows, and ship automations yourself—while also setting priorities, coaching engineers, and ensuring day-to-day IT service remains dependable. ### What You’ll Do - **Own business applications**: Lead technical administration and improvement of **Salesforce** and connected sales tools, **People Ops systems** (e.g., Rippling, ChartHop), and other business applications as priorities require. Partner with business owners on configuration, data quality, permissions, and technical escalations. - **Build across systems**: Write and maintain **API integrations, scripts, and workflows** to connect applications, reconcile data, and automate employee/business processes. Own testing, monitoring, failure recovery, and documentation. - **Redesign work around AI**: Partner with Sales, People Ops, Recruiting, Finance, and Legal to identify workflows worth rebuilding. Deliver agents/automations that gather context, perform authorized steps, verify results, and escalate exceptions. - **Manage the team**: Set priorities and expectations, run feedback/development conversations, hire, and manage performance. Balance service coverage with project work and make clear tradeoffs when demand exceeds capacity. - **Raise the team’s AI capability**: Build alongside engineers, review their work, and turn successful approaches into shared tools, skills, and runbooks. - **Keep IT service reliable**: Oversee support quality, onboarding/offboarding, escalations, and operational coverage for service desk, identity, endpoints, and office technology. Jump into difficult issues when needed. - **Make automation safe to operate**: Partner with Security on least-privilege access, sensitive-data handling, audit trails, and approval boundaries. Use explicit approvals for high-impact actions and provide ways to stop/roll back failed automation. - **Own the application roadmap and spend**: Evaluate tools, manage vendor relationships and renewals, and bring expertise in-house where it improves service or cost. Measure improvements via reliability, turnaround time, manual work removed, and adoption. ### What We’re Looking For - Deep hands-on experience administering **enterprise SaaS applications** and building **integrations**; strong **Salesforce** experience and ability to learn unfamiliar business systems. - Experience managing technical staff (coaching, prioritization, hiring, performance management). Comfortable staying close to implementation. - Ability to build/debug with **APIs, scripting, and workflow platforms** (e.g., n8n, Okta Workflows), with strong testing and production-change practices. - Evidence of shipping **AI-enabled workflows** others use—able to explain what you delegated to AI, what you verified, whe
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