Technical Support Engineer (CS)
C1 · Remote
About this role
## Technical Support Engineer (CS) **About C1.ai** C1.ai empowers the agentic workforce to put AI to work everywhere. The platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action—so organizations can adopt AI at scale with visibility and control. --- ## What you’ll do - **Product Knowledge:** Build deep technical understanding of C1.ai to guide customers and stay current on new features and best practices. - **Technical Support:** Own technical support for customers—troubleshoot issues, escalate concerns to the right internal teams, and help project-manage fixes (with a response-time goal of **< 1 hour**). - **Problem Solving:** Thrive on daily complex, cross-team technical challenges. - **Customer Training:** Run training sessions, create training materials, and deliver hands-on workshops. - **Process Improvement:** Identify opportunities to automate internal/external customer tasks and improve change management. - **Feedback Collection:** Gather customer feedback and advocate for customer needs to inform product improvements. - **Data Analysis:** Use data/analytics to understand usage patterns, spot potential issues, and provide data-driven insights. - **Cross-functional Collaboration:** Coordinate with internal teams to resolve issues quickly based on prioritization. --- ## What we’re looking for - **3+ years** in technical support, solutions engineering, or DevOps with a focus on **IAM / IT / Security** - Ability to work **East Coast hours** - Hands-on experience with **HTTP APIs** (REST, OAuth), authentication protocols, and connector/integration development - Strong knowledge of **Docker and Kubernetes**, especially for troubleshooting containerized apps - Comfort working with **on-prem / hybrid cloud** deployments - Clear, empathetic communicator who can distill complex problems and guide customers to solutions --- ## Bonus (nice to have) - Familiarity with **AWS IAM** (policies, roles, identity federation) and/or **IaC** tools - Experience with **Microsoft Entra ID / Azure AD** and **Active Directory** administration and integrations - Scripting/light development experience (e.g., **Python, Bash, Go**) --- **Equal Employment Opportunity** ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to protected characteristics.
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