Senior Trade Support Engineer - Asian Shift
Genevatrading · Chicago Office
About this role
**Senior Trade Support Engineer – Asian Shift** Founded in 1999, Geneva Trading is a premier global principal trading firm with offices in Chicago, Dublin, and London. We combine trading excellence with technological innovation to deliver a best-in-class proprietary trading platform—supported by a culture of integrity, collaboration, and continuous progress. As a **Senior Trade Support Engineer on the Asian shift**, you will be the senior technical owner of trading support during the Asian session (**Sunday–Thursday, US Central evening**). You’ll act as the front line for problem resolution and the key intermediary between our trading teams and **Core Technology** teams while much of the organization is offline. ## What You’ll Do ### Incident Management & Troubleshooting - **Shift Leadership:** Own Trade Support coverage for the Asian session as the senior engineer; provide first- and second-line investigation and act independently while US/EU staff are offline. - **Incident Response:** Lead incident response during Asian hours—triage issues, engage on-call Core Technology teams with clear evidence, keep trading teams informed, and write comprehensive post-incident summaries. - **Technical Troubleshooting:** Troubleshoot desktop and server trading applications (desktop platform, core backend trading services, strategy apps), including issues related to **orders, fills, market data, and exchange connectivity**. - **Root Cause Analysis:** Perform deep log/process/system analysis across **Linux and Windows** to identify root causes and drive permanent fixes with Service Owners. ### Operations & Deployment - **Market Readiness:** Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules for markets active during the Asian session (e.g., **JPX, CME Globex, ICE**). - **Release Management:** Test, deploy, and (when necessary) roll back releases/upgrades to Core backend applications and trading strategies during the Asian window. - **Global Handovers:** Deliver high-quality shift handovers to the EU team and take ownership of open items from the US team to ensure continuous ticket progression. - **Trader Support:** Onboard traders, manage trading credentials, and resolve workstation/remote-access/hardware issues. ### Engineering, Automation & Mentorship - **Automation:** Automate recurring support tasks using **Python, PowerShell, Bash**. - **AI Integration:** Use AI tools (e.g., LLM assistants, coding agents) to accelerate log analysis, triage, scripting, and documentation—while rigorously verifying AI output before acting on production systems. - **Monitoring & Observability:** Build, tune, and refine monitoring/alerting to surface actionable alerts and reduce noise. - **Team Development:** Mentor and train Asian-shift Trade Support Engineers; review ticket/handovers and raise the shift’s standard of excellence. - **Documentation:** Own and continuously improve runbooks and knowledge-base articles. - **Project Leadership:** Lead or contribute to projects that improve reliability, observability, and supportability of the trading environment. ## Job Qualifications - **Education:** Bachelor’s degree in Computer Science/IT/another STEM field, or equivalent professional experience. - **Experience:** **7+ years** supporting electronic trading systems, including significant time as a senior/lead engineer on a trade support or production support desk. - **Incident Leadership:** Proven ability to lead
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