Microsoft Dynamics Technical Lead - Assistant Vice President
iCapital Network · New York, New York, United States
About this role
**About the Role** iCapital is seeking an experienced, strategic-thinking **Microsoft Dynamics Tech Lead** to support the launch and scalability of **Microsoft Dynamics 365** across the enterprise. This role is hands-on, owning development, configuration, and support of Dynamics applications—ensuring smooth operation and integration to meet evolving business needs. **Responsibilities** - Lead day-to-day development for **Dynamics 365 Customer Service** and **Dataverse**, partnering with the Architect, Product Owner, and QA Lead while contributing hands-on code. - Own **code review standards** and review changes across **plug-ins, client scripts, Power Automate flows, and solution components**. - Define engineering practices for **solution layering, source control, branching, environment management, coding standards, templates, and reusable patterns**. - Own **CI/CD pipelines in Azure DevOps** to enable repeatable, governed releases from development through production. - Deliver enhancements across **case management, SLAs, queues, routing, security roles**, and other core Customer Service capabilities. - Implement **Dynamics 365 Contact Center** capabilities (channel configuration and unified routing). - Build **Copilot Studio agents** and Copilot features for service agents and customers, including grounding, hand-off, and guardrail design. - Design and build enterprise integrations with **ServiceNow, Pega, Salesforce** using **APIs, Dataverse, and Power Automate**, with error handling and monitoring. - Launch secure **customer self-service** capabilities, including a portal with authentication, role-based access, and data protection for a regulated business. - Deliver a customer-facing **chatbot** integrated with the self-service portal, case management, and **live agent hand-off**. - Take technical ownership of the platform (technical backlog, codebase, solutions, and documentation) as part of transitioning from the implementation partner. - Mentor developers and help shape scalable in-house engineering practices, including proposing additional hiring as demand grows. **Qualifications** - Extensive hands-on development experience with **Microsoft Dynamics 365 Customer Service, Dataverse, and the Power Platform**. - Strong proficiency in **C#, JavaScript, and TypeScript**, including plug-ins, custom APIs, and client-side scripts. - Demonstrated experience leading developers, conducting code reviews, mentoring, and establishing engineering standards for business-critical applications. - Experience building enterprise integrations using **REST APIs** (ServiceNow, Pega, or Salesforce). - Hands-on experience with **Power Automate** and **CI/CD** for Power Platform solutions (including **Azure DevOps**). - Strong understanding of **security roles, authentication, secure access patterns, and data protection** for portals and external users. - Experience developing conversational AI solutions (e.g., **Copilot Studio agents** or comparable technologies). - Experience with **Dynamics 365 Contact Center / Omnichannel** for Customer Service (contact center capabilities and routing). - Experience delivering customer self-service solutions (e.g., **Power Pages** or other portals, customer-facing chatbots). - Familiarity with Azure services such as **Functions, Service Bus, API Management, and Microsoft Entra ID**. - Experience supporting enterprise platforms in **financial services or another regulated industry**, including transitioning from an
Listing freshness
CronJobs last confirmed this listing 2h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.