Applied AI Delivery Lead - Remote in AMER
OpenAI · US - Remote
About this role
**ABOUT THE ROLE** OpenAI’s largest and most strategic customers are turning AI ambition into deployments that change how their organizations work. As a **Delivery Lead**, you’ll own delivery of priority AI initiatives—leading complex, high-impact deployments from planning through launch and adoption. You’ll build an integrated delivery plan, drive execution against launch commitments, resolve blockers, and lead progress toward measurable customer value. You’ll partner closely with account and technical teams, FDEs, customers, and delivery partners to turn customer priorities into successful deployments. This is a senior, customer-facing role requiring the ability to move between executive conversations and practical details that determine whether a deployment succeeds. --- **WHAT YOU’LL DO** - **Own delivery of priority AI initiatives**: Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption. - **Build and drive an integrated delivery plan**: Define scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams. - **Resolve blockers and drive decisions**: Identify risks early, manage dependencies and constraints, and align stakeholders to resolve tradeoffs and keep delivery moving. - **Lead launch readiness and activation**: Drive rollout and enablement planning, address technical and organizational readiness gaps, and remove barriers to initial adoption. - **Connect delivery to customer value**: Define expected outcomes and measurement approaches; track adoption/consumption, assess results vs. baselines, and communicate value achieved. - **Provide a clear view of delivery health**: Run customer and internal delivery reviews; communicate progress, launch confidence, risks, and implications for consumption and revenue timing. - **Improve how we deliver**: Turn customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams. --- **WHAT WE’RE LOOKING FOR** - **7+ years** leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives across multiple teams and partners. - Proven ability to drive programs from scope through launch and adoption with accountability for delivery commitments and measurable outcomes. - Strong technical aptitude (AI systems, APIs, integrations, enterprise architecture, security dependencies, deployment risks). - Ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures. - Strong judgment under ambiguity—identify material risks, navigate competing priorities, and drive timely decisions. - Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable. - Excellent communication skills with the ability to engage executives, technical specialists, and customer operators. - Commercial awareness—understanding how deployment, adoption, and consumption drive customer value and growth. - A practical approach to building repeatable delivery methods while adapting to each customer’s needs. --- **EQUAL OPPORTUNITY** OpenAI is an equal opportunity employer. Background checks and privacy policy details are administered in accordance with applicable law. *Note: This posting includes additional compliance and accommodation information in the original so
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