Solution Architect
Gusto · Atlanta, GA - Hybrid; Denver, CO - Hybrid
About this role
**Solution Architect** **About Gusto** At Gusto, we’re on a mission to grow the small business economy. We handle the hard stuff—payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs). Offer amounts are determined by role, level, and location. **About the role** This is a deep technical seat in Solutions Engineering focused on **API and integration architecture**, **enterprise deal qualification**, and a standing partnership with **Engineering and Product**. You’ll be the single owner for qualification and demo strategy on the highest-MRR, highest-leverage deals, and the escalation point when there’s a genuine product or integration gap (not a configuration issue). You also set the technical standard for the broader team and mentor reps as they grow into more senior technical scope. **What you’ll do day-to-day** - Own deep technical scoping and all enterprise requests (sole owner of qualification and demo strategy for the most complex opportunities) - Handle genuine product/integration escalations end-to-end, with reproduction steps and technical context already in hand - Maintain a standing partnership with Engineering and Product: surface tooling gaps, feed customer/technical insight into the roadmap, and influence what gets built next - Serve as the SE-side partner in PLO (premium/large-opportunity) management - Set the technical standard for the team: coach on deal strategy, complex customer handling, and long-term technical resolution; train new hires and support continuous learning - Own the delivery path on every scoped build (route work to the right internal/external resources, hold timelines, and own commitments even when you’re not writing the code) - Architect and validate integration/API solutions across multiple systems (e.g., GL mapping, time-tracking stacks, multi-state payroll, and third-party integrations) where the standard playbook doesn’t apply **What we’re looking for** - Bachelor’s Degree or **7+ years** of relevant experience in a senior technical, solutions-architecture, or implementation role - Deep fluency in **Salesforce (or comparable CRM)** and **Gusto’s integration stack**—able to diagnose root cause across systems - Proven ability to scope and resolve ambiguous technical/API problems and distinguish real product gaps from downstream issues - Track record designing and implementing complex, integration-heavy solutions for enterprise customers - Comfortable acting as the technical point of contact with Engineering and Product, including writing escalations that hold up as real bug reports - Demonstrated mentorship: able to set the technical bar for a broader team **Bonus points** - Payroll Certification - Direct experience with API-based or integration-heavy product demos and solution architecture - Payroll, tax, or compliance domain knowledge at a systems level - Experience with accounting firms, resellers, or partner-channel programs at enterprise scale - Proficiency in Excel/Google Sheets/SQL for tracking and diagnostics across a large, complex book **Compensation & location** OTE cash compensation targeted at **$120,000–$150,000 OTE** in Denver and most remote locations. Final offers depend on factors inc
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