Forward Deployed Engineering Manager, Financial Services
OpenAI · New York City
About this role
## About the Team OpenAI’s **Forward Deployed Engineering (FDE)** team partners with banks, asset managers, insurers, and private capital firms to deploy **production-grade AI systems** in high-stakes financial environments. We work at the intersection of **customer delivery** and **core platform development**, embedding deeply with customers to translate frontier model capabilities into **reliable, auditable systems** with measurable business impact. We turn early deployments into repeatable **solution patterns**, **operating standards**, and **evaluation practices** that scale across regulated financial institutions. ## About the Role As a foundational **FDE Manager**, you’ll lead FDE through **high-stakes, ambiguous** financial services deployments and own **technical and business value outcomes end to end**. You’ll grow a team that can operate under pressure and help OpenAI learn from the field. You’ll work with customers who are experts in areas such as **investment banking, trading, risk, compliance, underwriting, research, operations,** and **investment decision-making**—translating complex workflows, data constraints, and regulatory requirements into production systems. You’ll partner closely with **Product, Research, Sales,** and **GTM** to ensure fieldwork informs roadmap priorities, drives new exploration, and supports safe deployment at scale. Your decisions will influence how OpenAI is trusted by the customers closest to your deployment work. **Location:** New York City **Work model:** Hybrid (3 days in the office per week) **Relocation:** Assistance available **Travel:** Up to 25% ## In this role, you will: - Lead and grow a team of FDE delivering **production systems** with frontier models - Own **end-to-end delivery outcomes** through clarity, speed, tight coordination, and technical quality - Codify what works into **tools, playbooks,** and **roadmap inputs** that create leverage for OpenAI and the wider developer community - Notice early indicators and raise them with urgency—whether in product behavior, customer environments, or delivery practices - Use judgment to distinguish what requires action vs. what does not - Set a high bar for FDE performance and support each person’s growth with direct, actionable feedback - Define how we staff and support field teams that can scale without added complexity ## You might thrive in this role if you: - Have **10+ years** of engineering or technical delivery experience, including **2+ years** managing high-performing FDE or customer-facing engineers - Have led high-pressure technical projects from **prototype to production** - Write and review **production-grade code** across frontend and backend using **JavaScript or Python** - Can simplify complex work and make fast, sound decisions under pressure - Elevate team performance through **clarity**, not process - Operate with urgency in ambiguous or evolving environments - Translate field experience into sharp, actionable feedback for Product and Research - Build deep trust by modeling calm, focus, and judgment when it matters most ## About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy them through our products. OpenAI is an **equal opportunity employer** and provides reasonable accommodations for applicants with disabilities. *For full policy detai
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