Senior Business Systems Engineer – Product & Engineering Platforms
Socure · USA
About this role
## Why Socure? Socure is building the identity trust infrastructure for the digital economy—verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility: people who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. --- ## About the Role We’re looking for a **Senior Business Systems Engineer – Product & Engineering Platforms** to own and evolve the systems that support: - product planning - engineering execution - portfolio management - cross-functional delivery across Socure You’ll be the **technical owner and strategic partner** for platforms such as **Jira**, **Aha!**, and related product/project management tools. This is a **hands-on engineering and systems ownership** role. You’ll translate business processes into scalable configurations, integrations, workflows, and reporting—improving visibility, data quality, governance, and execution. --- ## What You’ll Do ### Own product and engineering platforms - Serve as the primary technical owner for **Jira**, **Aha!**, and similar platforms. - Manage configuration, administration, upgrades, permissions, security, integrations, data quality, and ongoing maintenance. - Design and maintain scalable workflows, schemas, fields, templates, automations, dashboards, and reporting structures. - Establish standards to reduce unnecessary customization, duplication, and process fragmentation. - Maintain documentation for architecture, integrations, workflows, ownership, and support. ### Partner with Product and Engineering - Work with Product Managers, Engineering Managers, TPMs, Product/Tech Operations, Finance, IT, and business leaders. - Translate business requirements into practical system designs and configurations. - Improve how initiatives, roadmaps, epics, dependencies, capacity, milestones, intake requests, and delivery risks are represented across systems. - Facilitate working sessions to identify process gaps and drive alignment on standardized ways of working. - Provide technical guidance for workflow, taxonomy, reporting, and planning process changes. ### Implement and integrate enterprise applications - Lead implementation of new product, engineering, portfolio, and work-management capabilities. - Build and maintain integrations across tools such as **Jira, Aha!, Confluence, GitHub/GitLab, Slack, Workday**, financial systems, BI tools, and more. - Use APIs, webhooks, automation frameworks, and integration platforms to reduce manual work and improve data consistency. - Support data migrations, platform consolidations, tool replacements, and major configuration changes. - Develop testing/validation/rollback and change-management plans for releases. - Evaluate vendor capabilities and determine whether needs are best met via configuration, integration, customization, or process change. ### Improve governance and data quality - Define and enforce standards for fields, hierarchies, workflows, permissions, naming conventions, and ownership. - Monitor usage and identify inconsistent practices, stale data, redundant fields, or configurations that create reporting gaps. - Build controls to improve accuracy of roadmap, delivery, capacity, dependency, and financial reporting. - Maintain a structured intake/prioritization proce
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