Integrations Architect
Element451 · Remote, United States
About this role
**Integrations Architect — Element451** **About Element451** Element451 is the AI-native CRM and agent platform built for higher education. We help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation and a product customers genuinely love. --- **The Role** As an **Integrations Architect**, you own the integration workstream during implementation and help ensure the **reliability of data flows post-launch** in partnership with CS and Support. You’ll be the technical bridge between Element451 and campus IT—translating institutional system reality into **mappings, validations, and repeatable integration setups**. You’re not writing production code, but you are deeply technical: you’ll **test APIs**, troubleshoot **auth and sync failures**, validate **data integrity**, and build **runbooks** to prevent repeat issues. --- **What You’ll Own** **1) Integration Delivery (API + Batch/Flat-File)** - Configure, validate, and launch integrations between Element451 and institutional systems (SIS/ERP/financial aid/3rd parties) - Implement and maintain batch workflows where APIs aren’t available (SFTP, CSV specs, schedules, transformations/normalization, validation) - Partner with Implementation Leads to align integration timelines with go-live milestones and unblock dependencies early **2) Data Mapping & Governance** - Lead mapping sessions with campus IT and functional stakeholders (field definitions, formats, transformations, and “system of record” decisions) - Define data quality standards and validation checks so downstream workflows (automation, segmentation, reporting, AI agents) behave correctly - Document mappings, assumptions, and edge cases in a way CS and Support can use post-launch **3) Troubleshooting & Reliability** - Diagnose integration issues using logs, error payloads, and testing tools (e.g., Postman) - Identify root cause across auth, endpoints, payload formatting, source data, or scheduling - Resolve issues independently where possible; escalate to Engineering only when required (with clear reproduction steps, impact, and artifacts) - Establish monitoring habits and proactive checks to catch failures before customers report them (no silent failures) **4) Cross-Functional Enablement & Scale** - Build and maintain integration runbooks, troubleshooting playbooks, and “known failure modes” guides - Create reusable integration patterns for common higher-ed ecosystem combinations to reduce time-to-go-live - Surface recurring issues and integration friction as structured signals to Product/Engineering (patterns, not anecdotes) --- **What You’ll Bring** - **3–6 years** in integrations, technical support, data operations, implementation engineering, or similar roles with APIs as a core responsibility - Strong REST/API fundamentals (docs, endpoint testing, debugging, error handling, pagination, rate limits) - Comfort with auth patterns (OAuth2, API keys, tokens) and common failure modes - Experience with SFTP/CSV/batch integration workflows and rigorous mapping/validation practices - Working familiarity with higher-ed SIS/ERP concepts (experience with Banner, Colleague, PeopleSoft, Workday Student, Jenzabar, etc. is a plus) - Strong written communication (clear for campus IT; precise internally) --- **How We Measure Success** - **Integration go-live success:** launches on schedule without blocking go-live - **Integration health:** fewer silent failures, stal
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