Lead Technical Project Manager, GTM Systems
Klaviyo · San Francisco, CA
About this role
**About Klaviyo (and the team)** Klaviyo’s **GTM Systems** team builds and runs the systems that power **marketing, sales, partnerships, customer success, and services**. We sit at the center of Klaviyo’s GTM engine—connecting **Salesforce, CPQ, billing/finance systems, customer success & support platforms, and professional services tooling**. We own the roadmap that helps teams move quickly, trust their data, and focus on customer growth. As we scale, we’re rebuilding parts of the stack around **AI and agentic workflows** as an operating model (not a bolt-on experiment), and we need a program leader who can deliver that change reliably. **About the role** As **Lead Technical Project Manager**, you’ll own delivery of our **highest-impact, highest-complexity GTM systems programs**—from intake through **hypercare**. This includes work such as: - **CPQ replacement** - **Quote-to-cash** changes - **Customer success and support platform** upgrades - **AI-enabled workflows** cutting across Sales, Customer Success, Services, Finance, and Internal Audit You’ll turn ambiguous business goals into clear plans, sequence work across many teams shipping into the same core systems, and keep leadership informed with an honest view of commitments, risks, and progress. You’ll work hands-on with **business systems analysts, developers, architects, vendors**, and **finance/audit partners**, and you’ll regularly present to **senior and executive leadership**. You’ll also use AI yourself to run programs faster and better—and help bring it into how our teams work. **How you’ll make an impact** - **Own program delivery end to end:** intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap (discovery → launch → hypercare). - **Lead cross-functional programs at scale:** manage dependencies across teams and drive coordinated delivery into shared core systems. *Note: This posting text appears truncated after the “Lead cross-functional programs at scale” bullet.*
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