IAM Systems Administrator II
ZoomInfo · Bethesda, Maryland, United States; Waltham, Massachusetts, United States
About this role
## ZoomInfo — IAM Systems Administrator II **Location / Schedule:** Hybrid (3 days/week) on East Coast hours — **Waltham, MA** or **Bethesda, MD** ### What you’ll do - Administer the **Okta tenant**, including **Universal Directory**, group rules, application provisioning, policy frameworks, and lifecycle management - Build, maintain, and monitor **Okta Workflows** for **Joiner-Mover-Leaver** processes, role transitions, and automated de-provisioning for employees and contractors - Integrate and optimize identity pipelines and API connectors across **Google Workspace, Slack Enterprise, ServiceNow, and Microsoft Entra ID** - Configure **SSO** using **SAML 2.0** and **OIDC**, and enforce **adaptive MFA**, **Okta FastPass**, device trust, and zero-trust security policies - Resolve **Tier 2/3** escalations for identity anomalies, sync failures, workflow bugs, and third-party SaaS federation issues - Support audits by monitoring **Okta System Logs**, assisting with access recertifications, and producing reports aligned to **SOC 2** and **ISO 27001** - Partner with leaders and employees at East Coast offices to deliver professional, responsive support - Maintain architecture diagrams, API schemas, integration runbooks, and escalation procedures ### What you bring **Must-Have** - **3+ years** IT systems administration or IAM experience, including **2+ years** hands-on **Okta** administration in an enterprise environment - Administrative proficiency with enterprise SaaS/collaboration systems (e.g., **Google Workspace / Microsoft 365**, **Slack / Microsoft Teams**, **Microsoft Entra ID / Active Directory**) - Hands-on experience building/troubleshooting multi-step automation in **Okta Workflows** (or similar: Workato, BetterCloud) - Working knowledge of **SAML 2.0, OIDC, OAuth 2.0, SCIM, and LDAP** - Ability to troubleshoot complex multi-system integration issues and clearly articulate identity requirements; strong professionalism and independence as the on-site IT identity expert **Preferred** - Administration experience with **Google Workspace** and **Slack Enterprise Grid** - Practical experience with **REST APIs** (Postman or cURL, JSON, error handling, rate limits) and scripting with **PowerShell, Python, or Bash** - Experience with **Microsoft Entra ID** (Azure AD sync, Conditional Access) and **ServiceNow** (ITSM / Request Management) - **Okta Certified Administrator/Consultant**, **Okta Workflows** specialization, **Microsoft SC-300**, **CompTIA Security+**, or experience supporting **SOC 2 / HIPAA / ISO 27001** ### Compensation (US base salary) **$70,700 — $111,100 USD** ### About ZoomInfo ZoomInfo (NASDAQ: GTM) is an all-in-one **AI GTM platform** enabling sales, marketing, and customer success teams to execute go-to-market strategy with confidence. *ZoomInfo is an equal opportunity employer.*
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