GTM Engineer - CX
Claylabs · New York
About this role
## About Clay AI Clay is building the engine that helps companies grow to their full potential—predicting the next best action and helping teams take it. Clay supports go-to-market with unique data, signals, and AI research, powering personalized campaigns across emails, ads, landing pages, and workflows. ## Role: GTM Engineer – CX We’re looking for a **GTM Engineer (CX)** to elevate **post-sale workflows** by building automations that help **prevent churn** and **identify expansion opportunities**. You’ll sit at the intersection of **GTM Engineering** and the **CX org**, partnering closely with **Product Support** and **Growth Strategy** to turn customer data into **proactive, measurable action**. ### What You’ll Do - **Build and own post-sale workflow automations** such as health scoring, churn signal detection, expansion opportunity identification, and proactive outreach triggers. - Partner with **Growth Strategy, Forward Deployed Engineering, and Product Support** to translate business needs into automation requirements and iterate based on feedback. - Build tooling that surfaces the **right customer context** for GSMs at the right moments (before QBRs, during renewals, and ahead of expansion conversations). - Push the limits of Clay by extending the platform into new use cases, feeding product with ideas, dogfooding new features, and evangelizing Clay infrastructure. - Partner with GTM leaders and frontline teams to understand how the revenue motion works today—and where it breaks. - Own projects end-to-end: **discovery → prototyping → rollout → adoption → iteration**. - Design systems that improve **speed, visibility, data quality, and execution** across the funnel. - Connect systems through **APIs, webhooks, integrations, and automation layers** so information moves cleanly across the stack. - Measure performance, adoption, and business impact—then improve over time. - Act as an internal thought partner on the future of **AI-native GTM systems**. ### What You’ll Bring - **6–10+ years** working in RevOps, GTM Engineering, or a similar applied technical discipline. - **3+ years** in RevOps/Sales Ops or GTM Engineering (or equivalent). - Experience building/connecting core GTM systems (e.g., **Salesforce**) and hands-on CS tooling such as **Gainsight, Vitally, or ChurnZero**. - Proven ability to build and problem-solve using **Python, JavaScript, SQL, or TypeScript** (this team pulls its own data). - Track record of deploying AI-powered internal tools, automations, or agentic workflows. - Experience with **data warehouses, BI tools, or event-driven systems**. - **Executive presence**: communicate clearly with technical and non-technical stakeholders. - Ability to operate effectively in **ambiguous, hypergrowth** environments. - Experience building in Clay as a primary workflow/enrichment layer is **not required**, but highly preferred. - Bonus: experience in **analytics engineering, data science**, and/or additional programming languages.
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