Sr. Software Engineer, Backend
Pendo · Raleigh, NC
About this role
**Sr. Software Engineer, Backend** ## The Team + The Role The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. Our work supports high-stakes customer use cases, drives how our systems evolve, and creates a consistent experience across the platform. We operate in complex product areas where delivery speed, system reliability, and long-term maintainability are equally important. As a Sr. Software Engineer, you own complex technical challenges and drive solutions independently. You apply sound engineering judgment, partner with product and design, and take accountability for outcomes—not just output. You break ambiguous work into small, continuously shippable increments, bring others along, and improve the codebase as you deliver. **Location:** Raleigh office (hybrid culture; in-office 3 days per week unless designated remote). ## What this looks like day-to-day - **End-to-end feature ownership:** Own complex, ambiguous features from problem definition through delivery. Break work into small, independently shippable increments to maintain consistent progress and deliver customer value. - **Production-quality engineering:** Write reliable, maintainable production code and select testing approaches based on risk and system impact. Use safe rollout patterns (e.g., feature flags and incremental deployments) to reduce delivery risk. - **Production reliability:** Respond quickly to production issues within your area of ownership and drive them to resolution. Identify root causes and implement improvements to prevent recurring problems. - **AI-enabled development:** Integrate AI tools into daily engineering workflows for code generation, debugging, test writing, and task decomposition. Share effective practices that improve how the team uses AI. - **Technical collaboration:** Provide actionable code reviews and contribute constructively to engineering discussions and planning. Partner with product, design, and fellow engineers to align technical decisions with product outcomes. - **Continuous improvement:** Identify recurring friction in code, tests, tooling, and development processes. Proactively implement improvements that strengthen engineering quality and team efficiency. - **Clear technical communication:** Create documentation, commit messages, and technical notes that make decisions and implementation details easy to understand. ## Who You Are - **You’re a builder, not a maintainer.** You’re energized when there isn’t a clear path yet—you define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. - **You’re AI-curious—genuinely.** You’re not using AI occasionally; you’re rewiring how you work around it. You see AI as a multiplier, not a shortcut. ## Must-haves - 5+ years of software engineering experience delivering customer-facing SaaS product features in production environments - Strong proficiency in at least one backend language: **Go, Java, Python, or C++** - Deep understanding of scalable web architecture, API design, and performance optimization - Experience with **AWS or GCP**, and both **SQL and NoSQL** databases - Ability to independently structure ambiguous technical work into small, deliverable increments and drive execution through completion - Experience designing and implementing **unit, integration, and end-to-end tests** with sound judgment on when to apply each - Familiarity with safe deployment/rollout practices
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