Staff Technical Program Manager, Firmware Lifecycle and Release Management
Crusoe · Bellevue, WA - US
About this role
**About Crusoe** Crusoe is on a mission to accelerate the abundance of energy and intelligence. As a vertically integrated AI infrastructure company, we own and operate each layer of the stack—from electrons to tokens—to power the world’s most ambitious AI workloads. **Role: Staff Technical Program Manager, Firmware Lifecycle and Release Management** Crusoe Cloud runs AI infrastructure at a scale where a single firmware or software baseline can determine whether thousands of GPUs deliver for our customers. In this builder role, you’ll own the end-to-end release lifecycle for versioned firmware and software baselines across our GPU fleet—covering scoping and qualification through phased rollout and production deployment. You’ll run complex releases across **Compute, Networking, Storage, Orchestration, and Operations**, and design the **release calendars, validation frameworks, and metrics** that make scaling predictable. --- ### What You’ll Be Working On - **Own the Release Lifecycle End to End**: Lead versioned firmware and software baselines from scoping/definition through qualification, validation, phased rollout, and production deployment across a large GPU fleet. - **Orchestrate Cross-Functional Releases**: Drive release programs across Compute, Networking, Storage, Orchestration, and Operations. Define entry/exit criteria, layered validation, domain sign-offs, and go/no-go decisions. - **Lead Fleet-Wide Upgrade Campaigns**: Coordinate upgrades on live production clusters with Operations and customer-facing teams, including maintenance planning, rollback strategies, and risk mitigation. - **Drive Security and CVE Response**: Partner with engineering leads to make fast, well-reasoned decisions on security patches/CVEs and incorporate them into the release train. - **Govern Vendor Relationships**: Work with OEMs, ODMs, and component/silicon suppliers on firmware fixes, validation timelines, and roadmaps; escalate and resolve schedule risks. - **Build the Machine**: Design lightweight, scalable release calendars, validation frameworks, Jira workflows, and metrics. - **Surface Risk and Drive Decisions**: Maintain real-time visibility into release health, map dependencies, and deliver crisp executive updates. - **Improve Continuously**: Lead retrospectives after major releases and apply learnings to improve tracking, risk detection, and communication (including using AI tools). --- ### What You’ll Bring to the Team - **10+ years** as a Technical Program Manager in infrastructure, hardware, or platform engineering (including release/change management at fleet scale) - **Server firmware expertise** (e.g., BMC, BIOS, GPU firmware/drivers, NIC/switch firmware) - Experience **influence without authority** across multiple engineering teams - Strong **risk and dependency management** for live production environments - **Process builder mindset** (frameworks like release calendars, validation gates, metrics) - Ability to communicate complex technical status into **clear, data-driven, decision-ready** updates - Bachelor’s degree or equivalent professional experience **Bonus Points** - Experience at a GPU cloud provider or hyperscaler managing large fleets (thousands of nodes) - Track record driving firmware currency/compliance in production fleets - Hands-on vendor escalation management (OEM/ODM + silicon partners) under tight timelines - Familiarity with AI accelerator platforms and dependencies between firmware, drivers, and cluster netw
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