Staff Technical Program Manager - AI/ML
Sony Interactive Entertainment Global · United States, San Mateo, CA
About this role
## Why Sony Interactive Entertainment? Sony Interactive Entertainment (SIE) isn’t just the Best Place to Play—it’s also the Best Place to Work. As the company behind the PlayStation brand, SIE delivers cutting-edge hardware and network services to millions of people worldwide, creating and nurturing experiences under the PlayStation name. --- ## Staff Technical Program Manager - AI/ML **Location:** San Mateo, CA Do you want to join an AI/ML Engineering team committed to delivering the PlayStation experience for millions of users? This role helps deliver delightful AI and ML products and experiences in an agile environment—collaborating across Engineering, Product, and Design. You’ll be immersed in AI/ML technologies, tools, and processes while advancing technical objectives and architectural initiatives. This position sits within an AI/ML Engineering organization delivering production machine learning systems at platform scale, including areas such as personalization, recommendation, experimentation, and trust & safety. --- ## Key Responsibilities - Own the delivery roadmap for one or more AI/ML systems in production—from model concept through training, deployment, and post-launch monitoring. - Define success with business partners before delivery begins. - Partner with applied scientists, Data Engineering, and ML Engineering to translate performance targets (accuracy, latency, cost-per-inference) into a program plan with clear milestones and dependencies. - Drive alignment across engineering, applied science, product, and data analytics on scope, tradeoffs, and sequencing when priorities are ambiguous. - Track model and system health post-launch (adoption, drift, cost, incident rate) and drive remediation when metrics degrade. - Manage cross-team and cross-timezone dependencies for distributed system and ML teams, surfacing schedule risk early. - Own vendor and third-party tooling relationships intersecting with ML delivery (labeling, compute, evaluation tooling), including production readiness and issue tracking. - Communicate program status, risk, and tradeoffs in ways non-technical stakeholders can act on and technical stakeholders can trust. - Identify and resolve conflicts between competing technical approaches or team priorities, escalating only when executive input is genuinely required. --- ## Required Qualifications - 7+ years as a technical program manager, including at least 3 years specifically on AI/ML or applied data science delivery. - Bachelor’s degree in Computer Science, Engineering, or a related technical field. - Working fluency in the ML lifecycle—able to understand what blocks deployment (data quality vs. infra vs. model performance) and ask the right questions. - Track record running distributed, cross-timezone engineering programs end-to-end. - Demonstrated ability to drive decisions among senior technical stakeholders without formal authority. - Experience managing day-to-day execution for agile/scrum teams (sprint planning, backlog health, velocity tracking). - Strong written and verbal communication across technical and executive/non-technical audiences. --- ## Preferred Qualifications - **Gaming experience is a plus.** - Direct experience in the AI/ML domain named for this role (e.g., trust & safety, personalization, recommendation, experimentation). - Hands-on software development background. - Experience with ML infrastructure tooling (feature stores, experimentation platforms, model registries,
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