Senior Engineering Manager, Operations
Crusoe · Denver, CO - US
About this role
## Crusoe — Senior Engineering Manager, Operations Crusoe is on a mission to accelerate the abundance of energy and intelligence. As a vertically integrated AI infrastructure company, we own and operate each layer of the stack—from electrons to tokens—to power the world’s most ambitious AI workloads. ### About this role Crusoe Cloud is seeking a **Senior Manager, Engineering (Network Operations)** to own **production reliability** for our global network infrastructure, spanning **edge, backbone, data center fabric, and GPU cluster interconnects**. As our footprint of high-performance compute (HPC) and GPU-based AI infrastructure scales, you’ll build and lead the team responsible for **incident response, root cause analysis, and operational excellence** across a growing **24x7, multi-region** network. You’ll be accountable for operational outcomes including **uptime**, **mean-time-to-resolution (MTTR)**, and the rigor of every **postmortem**. You’ll also serve as a trusted voice in planning conversations with **Network Operations, Network Deployment, Architecture, and Site Reliability** leadership. ### What you’ll be working on - **Build and lead the organization:** Own the operations org’s structure and growth. Hire and develop Senior and Staff Network Production Operations Engineers across multiple sites and time zones, and build the management layer beneath you as the on-call footprint and device fleet scale. - **Own production reliability:** Be accountable for uptime across Crusoe’s global edge, backbone, data center, and GPU cluster network—directly supporting AI workloads running across thousands of GPUs worldwide. - **Own incident response:** Set the org’s incident command structure, escalation paths, and on-call model. Serve as an executive escalation point during high-severity network events, ensuring fast, clear, accurate stakeholder communication. - **Own root cause analysis and remediation:** Drive rigorous RCAs and ensure remediation plans are tracked through to closure. Lead cross-team post-incident reviews and drive systemic fixes with Architecture and Deployment. - **Drive operational automation:** Move from manual triage to automated detection, diagnosis, and remediation. Lead tooling investment on top of Crusoe’s observability stack (streaming telemetry, SNMP, NetFlow, Kentik, Grafana, Prometheus, ThousandEyes) to reduce toil and accelerate MTTR. - **Own SLIs/SLOs:** Partner with Architecture and SRE to define, track, and report on network reliability metrics. *Note: The provided description appears truncated near the end of the SLIs/SLOs section.*
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