Principal SRE Senior Manager
Accenturefederalservices · Washington, DC
About this role
**Principal SRE Senior Manager** **About Accenture Federal Services** At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer—and life better for people. Join a collaborative, caring community where you’re empowered to grow through hands-on experience, certifications, and training. --- ## You Are As the **Principal SRE Senior Manager**, you are the program-level reliability leader for a portfolio of **high-traffic, public-facing digital services**. You own the SRE operating model across three pods: - **Web/Core Platform** - **Batch/Data and AI Services** - **Partner-Facing Services** You lead the **SRE Community of Practice** and are accountable to client and program leadership for **reliability outcomes**. The cloud platform team provides infrastructure and platform engineering; you serve as its senior counterpart and hold it accountable for platform service levels. --- ## Day-to-Day Activities - **Own the SRE operating model** (embedded product SREs, dedicated pod SREs, and a shared 24x7 incident-command rotation) and keep on-call coverage sustainable with no single points of failure. - **Lead the SRE Community of Practice**: set standards for **SLOs/error budgets, observability, production readiness, runbooks, and post-incident reviews**; drive adoption across pods and product teams. - **Provide technical leadership** to pods; coach SREs; support hiring, level calibration, and career development. - **Own SLA/SLO governance and reporting** to client leadership, including availability, incident SLA attainment, vulnerability/patch SLAs, deployment success, DORA metrics, and error-budget status. - **Serve as major-incident commander** for critical and cross-pod incidents; lead bridges across cloud platform, security operations, and third-party vendors. - **Run program-level problem management** to identify recurring failure patterns and drive structural fixes. - **Act as a reliability reviewer** on architecture and security review boards; set expectations for fault isolation, graceful degradation, and dependency management. - **Own capacity planning** for peak events with the cloud platform team; set **recovery-testing and DR standards** and oversee DR rehearsals. - **Negotiate internal service levels and escalation paths** with the cloud platform team; resolve gaps across that boundary. - **Champion automation** of operational work (runbooks, alerting, remediation, and ITSM workflows). - **Own reliability outcomes** across critical services and influence architecture/engineering practices to improve long-term uptime and scale. --- ## Here’s What You Need - **12+ years** in SRE, infrastructure, production engineering, or IT operations, including **5+ years** leading SRE/operations teams or programs across multiple products. - Proven experience defining and enforcing **reliability standards** (service objectives/indicators, error budgets, production readiness criteria). - Demonstrated ability to lead **major incident response**, perform **root cause analysis**, and drive systemic remediation in high-availability systems. - Deep expertise in **resilience engineering**, **fault isolation**, **capacity planning**, and **recovery testing**. - Experience reducing incident impact and recurrence through **structural improvements**, **automation**, and safer operational practices. - Track record standing up or transforming an **SRE operating model** (on-call program, SL
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