Strategy & Operations, Demands
Finch Legal · New York City
About this role
## About Finch Finch’s mission is to make justice radically more accessible to every American household. We combine expert operators with purpose-built AI to automate the admin work of consumer law—handling intake, claim opening, medical records, police reports, lien management, demands, and more. Since launching in April 2025, we’ve raised a **$20M Series A** backed by **Sequoia, Redpoint**, and the founders & CEOs of **DoorDash, Ironclad, and Digits**. We run pre-litigation for **125+** high-volume personal injury firms across the country. ## What You’ll Do You’ll own the operating system behind **demand quality and delivery**. The goal is to **reduce rework** and **increase throughput** while ensuring each law firm’s requirements are built into how the work gets done. - Establish a clear view of **letters requested, delivered, completed on time, and returned for changes**. - Read real letters, question assumptions, and investigate errors to identify the underlying causes of rework. - Create a **single source of truth** for customer requirements; identify where the system falls short and close those gaps. - Build practical **workflows, tools, or automations**; scope larger changes with engineering. Ship improvements **weekly**, using automation where it helps and clear checks where judgment is essential. - Build **quality controls**, backup coverage, and repeatable workflows. Own adoption and measure results so quality holds as volume grows. - Turn customer feedback into actionable requirements and communicate clearly about what changed. - Own the **demands roadmap** and explore opportunities to improve litigation handoffs or adjacent services. ## What Will Make You Successful You’ll likely thrive if you have: - Experience owning a **business metric** and improving it in operations, strategy, consulting, or a similar role. - Evidence of building and shipping a **tool/workflow/automation** that people actually use. - Responsibility for the quality of **high-volume output** where errors have meaningful consequences. - Ability to pull and check your own data, diagnose problems, and measure whether fixes work. - Strong attention to detail and willingness to inspect individual outputs. - Clear communication with customers and cross-functional teams. - Fast learning, high ownership, and persistence through difficult problems. ### It’s a Plus If You Have - Experience shipping improvements with engineers. - Experience in **insurance, legal, or healthcare operations**. - Experience building with AI tools (e.g., **Claude**) or using AI in production. - Experience managing contractors or outsourced teams. - Early-stage startup experience. ### This Role May Not Be For You If - You prefer high-level frameworks over examining details of actual work. - You want to maintain the status quo rather than improve it. - You respond to quality problems only by adding more people. ## What Happens Next All S&O applicants go through the same interview process: 1. **Intro**: Initial conversation about your background, motivation, and the role. 2. **Interview**: Deeper conversation about solving ambiguous problems, building systems, and driving work across teams. 3. **Case Assignment**: Practical exercise covering diagnosis, prioritization, implementation, and measurement. 4. **Onsite**: Visit to our NYC office to meet the team, explore the work, and have lunch.
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