B2B Technical Implementation Specialist
Dentalxchange · Remote
About this role
**B2B Technical Implementation Specialist** **Position Summary** The B2B Tech Implementation Specialist works directly with new and existing partners to implement new connections and services. You’ll coordinate with partners to implement, update, and test connectivity and transactions to provide reliable services to clients, including establishing and maintaining efficient transaction processing. **Why this role matters** Work directly with new payers and partners to help drive go-live on the platform. **First 6 months impact** - **Months 1–2:** Learn the implementation workflow and offerings. - **Months 3–4:** Own a caseload of standard setups and payer management tickets; build understanding of the full suite of implementation types. - **Months 5–6:** Take on implementations and begin learning the API. **What you’ll do** - Update and complete new and ongoing implementation and connectivity projects to ensure accurate, efficient resolution. - Monitor transaction processing for implementation/connectivity projects; research outages, fluctuations, or downward trends. - Provide operational support for production practices, issues, and help desk tickets. - Track updates, testing results, and configuration details in support tickets, including documentation and follow-up. - Coordinate between partners and the core development team to troubleshoot issues and request enhancements. - Manage work to meet deadlines while remaining flexible when timelines change. - Proactively communicate updates, issues, and resolutions. - Provide clear, accurate, professional written and verbal communication with internal and external clients. - Perform tests on production applications and prepare recovery procedures to ensure reliable connectivity. - Live DentalXChange’s values: **Actively Care, Try Hard, Be Humble.** - Other duties as assigned. **What you’ll bring to the team** - Experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) preferred. - Experience with Postman and SoapUI preferred. - Strong interpersonal skills across teams and departments. - Strong communication skills for client demos and software walk-throughs. - Ability to change priorities and manage multiple projects at once. - Ability to manage time and prioritize. - Ability to multitask and adapt to changing expectations. - Strong internet and personal computer skills. - Working knowledge of technical and procedural aspects and functions. **Pay range** - **$26.00–$29.00 per hour (DOE)** **What we offer** - Challenging, rewarding career opportunities with room for growth. - Medical, dental, and vision benefits (eligible first of the month after start date). - Unlimited PTO. - Paid time off for sick, jury duty, and bereavement. - 10 company paid holidays. - 401k with company match. - Health Advocate. - Healthcare and dependent care flexible spending accounts. - Friendly co-workers and a positive culture. *EDI Health Group dba DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment.* *Privacy Policy: https://www.dentalxchange.com/privacy*
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