Microsoft 365 Engineer
University Hospitals · United States-Ohio-Cleveland
About this role
## Microsoft 365 Engineer ### Overview Primarily responsible for the day-to-day management and maintenance of the server environment, including implementation of server/storage technology and server-based applications. Acts as 2nd level support for server and storage issues, collaborates with business users and vendors, and helps develop the server infrastructure strategy through monitoring, maintenance, and upgrades. Provides 24x7 production support via an on-call rotation. ### What You’ll Do - Participate with PMO representatives and IT&S Technology Architects/Senior engineers to implement new projects and service requests - Ensure proper transition of operational documentation and training to operational teams - Assist Tier 1 server/storage support by resolving Service Desk Trouble Tickets and related issues - Create training and documentation for Tier 1 personnel - Perform on-site analysis, diagnosis, and resolution of server problems - Monitor server resources (CPU usage, disk usage, response times) to maintain operating efficiency - Document server failures, repairs, installations, and removals - Manage and administer an expanding **VMware ESX** environment - Install, configure, test, maintain, and troubleshoot **Windows/Unix** servers, including related hardware and software - Collaborate with Desktop Support, Service Desk, and internal customers to support University Hospitals infrastructure - Support and manage daily operations of **Microsoft Active Directory** - Escalate and coordinate troubleshooting for complex operational issues; document system events to ensure uptime - Recommend and implement approved course of action - Coordinate testing, upgrades, and configuration of system services - Ensure changes follow operating procedures; recommend revisions based on results - Prepare for and address foreseen bottlenecks and challenges - Serve as a subject matter expert for complex system processes and procedures - Participate in on-call service rotation; occasional night/weekend work as assigned ### Microsoft 365 Responsibilities - Administer and support **Microsoft 365** services, including: - **SharePoint Online** - **OneDrive** - **Microsoft Teams** - **Exchange Online** - Support identity, authentication, access management, and directory synchronization services - Develop and maintain **PowerShell** automation and operational support tools - Troubleshoot and resolve Microsoft 365 and hybrid infrastructure issues - Support security, governance, compliance, monitoring, and auditing across Microsoft cloud services - Develop and maintain technical documentation, standards, and operational procedures - Collaborate with infrastructure, security, application, and business teams to deliver solutions ### Education - **High School Equivalent / GED (Required)** - **Bachelor’s Degree (Preferred)** ### Work Experience - **5+ years** experience with computer systems (**Required**) - Experience with server hardware, file systems, core computing software, networking, and maintenance (**Required**) - Experience in complex operating system infrastructure (metro/global) (**Preferred**) - Experience supporting Microsoft 365 services (SharePoint Online, Teams, OneDrive, Exchange Online) (**Strongly Preferred**) - Experience with **Microsoft Entra ID**, hybrid identity, and access management (**Strongly Preferred**) - Experience with **Microsoft Azure administration** (**Strongly Preferred**) - PowerShell scripting and automation (**
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