Senior Engineering Manager, Borrower Experience
Upstart · United States | Remote
About this role
**Senior Engineering Manager, Borrower Experience — Upstart** **About Upstart** Upstart’s mission is to radically reduce the cost and complexity of borrowing for all Americans. As an AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit—using technology that’s both intelligently advanced and deeply human. We’re digital-first, with flexibility to work from where you thrive, while still prioritizing in-person connection through regular team onsite sessions. **The Team** The Borrower Experience team builds the experiences that help borrowers manage their loans from funding through final repayment. As part of Servicing, you’ll work on borrower-facing web and mobile experiences such as: - Funded Borrower Dashboard - Payment journeys - Sierra (our servicing AI agent) **Role Overview** As the Senior Engineering Manager, Borrower Experience, you’ll lead a team of fullstack engineers with ownership across user interfaces, backend services, APIs, and integrations. Reporting to the Director of Engineering, you’ll shape technical strategy, build a high-performing team, and deliver borrower-facing products that balance usability, delivery speed, reliability, and compliance. You’ll also help modernize Upstart’s servicing architecture to create foundations that make it easier to build and improve borrower experiences. **How you’ll make an impact** - Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences - Own technical execution across the stack, connecting intuitive UI with reliable backend services, APIs, and servicing systems - Partner with Product and Design to improve the Funded Borrower Dashboard, payment journeys, and AI-powered support experiences - Define and execute a multi-quarter technical strategy aligned to borrower experience and Servicing priorities - Guide architectural decisions and modernization efforts to improve reliability, observability, maintainability, and development speed - Collaborate cross-functionally to translate complex borrower needs and regulatory requirements into clear, accessible product experiences - Build a culture of ownership, product quality, experimentation, and operational excellence with visibility into priorities, delivery risks, and trade-offs **Minimum Qualifications** - 10–15 years of software engineering experience, including 4–7 years in engineering management - Experience leading fullstack engineering teams building and operating customer-facing products - Strong technical depth across frontend architecture, backend services, APIs, distributed systems, and system design - Proven ability to partner with Product and Design to deliver intuitive UX and measurable outcomes - Experience leading teams in regulated domains (fintech, payments, or lending) - Experience defining and delivering complex technical strategies while balancing product delivery with architectural improvements - Track record of hiring, coaching, and developing high-performing engineers - Excellent communication and cross-functional collaboration skills **Location / Time Zone / Travel** - **Location:** Remote - **Time zone:** East/West coast time zones - **Travel:** Most work can be done remotely; regular onsite collaboration is expected (typically 1–2 times per quarter for 2–4 consecutive days) **Compensation (Base Salary Range)** - **United States | Remote:** **$195,300 – $270,400 USD** - **Canada | Remote:** **$182,800 – $230,0
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