Software Engineer, Agent - Travel , Transportation & Hospitality
Sierra · San Francisco, CA
About this role
## About Sierra Sierra is the leading platform for customer-facing AI agents, working with major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank to transform how they serve customers and grow their businesses. Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. Our culture is guided by: **Trust, Customer Obsession, Craftsmanship, Intensity,** and a commitment to balancing **Family** along the way. ## Travel, Transportation & Hospitality (TTH) Team The **Travel, Transportation and Hospitality (TTH)** team supports some of the largest airlines, hotel chains, rental car brands, cruise lines, and travel tech companies. You’ll help customers reinvent what hospitality looks like in this new era—delivering standout customer experiences, driving stronger growth, and supporting guests in the moments that matter (e.g., encouraging new bookings, or helping guests rebook during times of distress). TTH is a small, scrappy team where engineers are product-led thinkers, PMs build tangible prototypes, and strategists can own an agent end to end. ## What You’ll Do - **Design and deliver production-grade AI agents**: Build and ship highly performant, reliable, and intuitive AI agents that are mission-critical and drive revenue. - Learn more: https://sierra.ai/blog/meet-the-ai-agent-engineer - **Drive the Agent Development Life Cycle (ADLC)**: Own the full journey from initial pilot through deployment and continuous iteration—building, tuning, and evolving agents in production. - Learn more: https://sierra.ai/blog/agent-development-life-cycle - **Partner with others**: (Role details continue in the original posting.)
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