Principal Technical Program Manager, Forward Deployed Engineering
Docker · United States
About this role
## About Docker Docker is a developer tooling brand trusted by **20M+ monthly users** and **20B+ container image pulls**. We’re a **globally distributed, remote-first** team building tools that define how software is built and delivered—across **Docker Desktop**, **Docker Hub**, and **Docker Scout**. As AI agents redefine software development, Docker is at the center of that shift, providing **sandboxed environments**, **verified images**, and **secure infrastructure** that make autonomous workflows trustworthy by default. --- ## About the Role — Forward Deployed Engineering (FDE) Docker’s **Forward Deployed Engineering (FDE)** team embeds senior engineers inside our most strategic customers to solve their hardest **deployment, integration, and adoption** problems. FDEs then bring what they learn back to Docker Product and Engineering so every customer benefits. As the **Principal Technical Program Manager** for FDE, you will define what “good” looks like for the organization and run the business that delivers it—setting standards for how FDE plans, commits, delivers, and measures quality. --- ## Responsibilities ### Define what good looks like - Define **FDE delivery standards**, engagement model, and **quality bar**; document them so engagements are consistent across customers, regions, and engineers. - Choose which **metrics matter**, set targets, and revise them as the team learns. - Turn lessons from each engagement into **reusable practice** and **product improvements**. ### Run the FDE business - Provide executives with a clear view of what’s **on track**, **at risk**, and what **decisions** are needed (and from whom). - Own **capacity management** and **staffing plans** with FDE leadership and recruiting (customer alignment, gaps, and hiring timing). ### Own customer and engineering commitments - Instrument every commitment Docker has made to FDE customers and every commitment Product/Engineering teams have made to FDE. - Track commitments, map dependencies across teams, and surface risks early. - Negotiate and confirm dates with teams that plan independently, and hold them to those dates. ### Influence across Docker - Represent FDE with Product and Engineering leadership; ensure customer needs are well defined using data and that product decisions map to achievable FDE actions. - Improve internal processes that slow collaboration between Field, Product, and Engineering; scale improvements company-wide when they work. - Present FDE results and risks to Docker executives and customer stakeholders. ### Lead the program practice - Set priorities for junior TPMs, define the reporting FDE needs, and mentor them in program management practice. - Choose the tools and standards FDE uses to track work. --- ## Qualifications ### Required - **10+ years** technical program management experience, including **4+ years** at **Staff level or above** supporting customer-facing engineering, professional services, or field engineering teams. - Proven track record delivering commitments on schedule for **enterprise customers**, including contractual or executive-visible deadlines. - Experience defining **standards**, **quality bars**, and operating processes adopted by other teams. - Experience running dependencies across many engineering teams you don’t manage, and getting reliable dates through influence. - Strong technical background in **cloud platforms, containers, and modern software delivery** (able to read designs, challenge est
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