Senior Manager, AI Enablement
Justworks · New York, New York
About this role
**Senior Manager, AI Enablement — Justworks** ## Who We Are At Justworks, you’ll find a welcoming, casual environment with great benefits, wellness program offerings, company retreats, and the opportunity to learn from leaders in the startup community. We work hard and care deeply about our people. We help businesses get off the ground by enabling them to focus on running their business—solving HR issues with a data-driven mindset and continuous iteration. ## About the Role Justworks is already using AI to solve problems, build applications, and automate work. We’re building an **AI Enablement** team to provide the tools, engineering expertise, and support needed to turn ideas into **reliable, secure, production-ready** solutions. As **Senior Manager, AI Enablement**, you’ll lead a new team focused on making **AI-powered development and automation** more accessible across Justworks. You’ll start with one senior engineer, help hire another, and build a collaborative environment where engineers grow, learn from each other, and do their best work. Your team will own the **core employee AI platform**, develop **purpose-built AI agents and automation**, and establish the engineering foundations that help Justworkers build and deploy applications independently. ## What You’ll Do ### Lead and Develop the AI Enablement Team - Lead, coach, and develop a team of senior engineers across enterprise AI platforms, integrations, applied AI, and software engineering. - Set technical direction, priorities, engineering practices, and delivery processes. - Stay hands-on with solution architecture, development, debugging, and technical problem-solving. - Partner with stakeholders to understand business needs, prioritize opportunities, and deliver measurable impact. - Build a culture of technical ownership, collaboration, knowledge sharing, and continuous improvement. ### Own and Evolve the Employee AI Platform - Oversee administration, integration, reliability, and ongoing evolution of **Claude** and **Cowork** as Justworks’ core employee AI platform. - Guide development of integrations, **MCP servers**, APIs, and automation that extend platform capabilities. - Partner with Security/Governance to establish controls for data access, authentication, authorization, and responsible AI usage. - Evaluate emerging AI capabilities to improve productivity and unlock new workflows. ### Build Agentic AI Solutions - Lead design, development, deployment, and maintenance of AI agents and applications that solve real business problems. - Build systems beyond conversational AI—agents that interact with tools, execute workflows, and take actions across enterprise applications. - Establish approaches for orchestration, tool calling, context management, error handling, evaluation, and observability. - Translate opportunities into practical, maintainable solutions. - Balance rapid experimentation with security, reliability, and operational requirements. ### Enable Employee-Built Applications - Help employees successfully develop, deploy, and maintain applications created with AI-assisted development tools. - Provide technical leadership for challenges involving dependencies, runtime environments, APIs, authentication, deployment, and architecture. - Create reusable deployment patterns, templates, tooling, and CI/CD practices to reduce friction between local and production. - Develop engineering standards and guardrails to make secure, reliable development easier. - E
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