About this role
**SpaceX — IT NOC Technician** SpaceX is looking for an **IT NOC Technician** to monitor and maintain the high-availability network infrastructure that supports mission-critical operations. You’ll be part of the IT team responsible for **real-time monitoring, incident response, and troubleshooting** across enterprise and operational networks that enable **launch operations, engineering systems, and corporate services**. **Responsibilities** - Monitor enterprise and operational networks, data centers, cloud environments, and connectivity supporting launch sites, Starlink infrastructure, and corporate facilities using advanced monitoring platforms. - Manage ISP circuit outages and handle turnups/disconnects. - Detect, triage, and respond to network incidents, performance issues, and outages—minimizing impact to launch operations and real-time mission support. - Perform initial troubleshooting of network, firewall, routing, switching, and connectivity issues across both traditional IT and operational technology (OT) environments. - Create, manage, and escalate tickets in accordance with ITIL-aligned processes and strict SLAs for mission-critical systems. - Execute runbooks and standard operating procedures; escalate complex problems to Tier 2/3 engineers or specialized teams (e.g., Network Engineering, Security, Launch IT). - Generate operational reports and post-incident summaries, including metrics relevant to launch campaigns and satellite operations. - Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures. - Participate in change management, planned maintenance, and incident management. - Collaborate with cross-functional teams (Launch Operations, Starlink, Software, Security) to improve monitoring coverage and reduce mean time to resolution. - Support high-reliability environments where network downtime can directly affect vehicle testing, launch countdowns, or satellite communications. **Basic Qualifications** - Bachelor’s degree in computer science, information technology, or Engineering; **or** 4+ years of hands-on NOC, network operations, or IT infrastructure experience in lieu of a degree. - 2+ years of experience in a NOC, network operations, or IT infrastructure role. *Note: The provided description appears truncated after “Preferred Skills and Experience.”*
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