Senior Manager, Engineering, Core-backend
Crusoe · San Francisco, CA - US
About this role
## Senior Manager, Engineering — Core Backend Crusoe is on a mission to accelerate the abundance of energy and intelligence. As a vertically integrated AI infrastructure company, we own and operate each layer of the stack—from electrons to tokens—to power the world’s most ambitious AI workloads. We’re hiring an **Engineering Manager** to lead the **Core Backend** team within our **Cloud Customer Experience (CCX)** organization. ### About the Role Core Backend builds the shared services that every Crusoe Cloud product depends on, including: - **Quota management** - **Customer notifications** - **Organization onboarding and KYC** - **The API framework** in front of our backend services You’ll lead a team of backend engineers, partner with the team’s Product Manager, and set technical direction for services that sit on the path of every customer request. This is a **full-time, hands-on management** role for someone who has led backend/platform teams and can go deep on distributed systems design while balancing requests across internal teams against a single roadmap. ### What You’ll Be Working On - **Shared services for product teams:** Own the services other Crusoe Cloud teams build on (quota management, notifications, API framework) so new products can launch without rebuilding these capabilities. - **Quota management:** Operate the system of record for what each organization/project can consume across GPU, compute, storage, and networking—plus request/approval workflows. - **Customer onboarding:** Lead self-serve onboarding, organization state management, and automated KYC; partner with risk/security on fraud prevention. - **Customer notifications:** Own the service sending email, in-console, webhook, and Slack notifications. - **Reliability and operations:** Set and meet SLOs, run on-call and incident reviews, and move long-running operations onto durable workflows. - **Technical direction:** Guide architecture decisions (API standardization, breaking apart monoliths) and make tradeoffs between new features and platform work. - **Cross-functional partnership:** Work with Product, Customer Success, Security, and other CCX teams (Billing, IAM, Client Interfaces & Admin Tooling) to align on one roadmap. - **Team building:** Hire, mentor, and grow engineers, including filling open roles. ### What You’ll Bring to the Team - **People leadership:** 2+ years managing software engineering teams (hiring, performance management, career development). - **Backend engineering:** 6+ years building backend services in **Go** or another compiled language (Rust, Java, C++, etc.). - **Distributed systems:** Experience designing/running distributed systems and cloud platform services (versioned APIs like gRPC/REST, PostgreSQL, Kafka/NATS/Pub/Sub). - **Operations:** Experience owning customer-facing production systems (SLOs, monitoring/alerting, on-call, incident response). - **Platform mindset:** Proven ability to lead teams that serve other engineering teams and prioritize across competing needs. - **Communication:** Strong written and verbal communication; can explain technical tradeoffs to technical and non-technical partners. - **Education:** Bachelor’s degree minimum. ### Bonus Points - Quota/entitlement systems, rate limiting - Onboarding, KYC, or fraud prevention - Workflow engines (Temporal) or state machines/reconciliation loops - API gateways / API frameworks used by many teams - Familiarity with GPU cloud platforms or AI infrastructure #
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