Deputy Chief Information Officer
Barnes · Indianapolis
About this role
**Deputy Chief Information Officer (Deputy CIO)** **Summary** The Deputy Chief Information Officer (Deputy CIO) serves as the operational anchor of the firm’s Information Technology organization. Working closely with the Chief Information Officer (CIO), this leader owns day-to-day technology operations—enabling the CIO to focus on AI, technology strategy, knowledge management, innovation, and firm-wide digital transformation. This is a highly visible, high-accountability role for an experienced technology executive who can run a complex, geographically distributed IT environment while positioning the firm for continued growth. **Key Responsibilities** **Operational Leadership & Execution** - Lead IT operations across all **26 firm offices**, ensuring consistent, reliable, and secure technology services for approximately **1,800 users**. - Serve as **acting CIO** in the CIO’s absence to maintain continuity across all IT functions. - Establish and enforce operational standards, **SLAs**, and performance metrics across four director-led teams. - Drive **incident response**, **business continuity**, and **disaster recovery** across the firm’s global footprint. **People & Director Leadership** - Directly lead, mentor, and manage performance for four directors: - **Director, Software Services** (enterprise applications, practice management, billing, legal-specific platforms) - **Director, Systems** (infrastructure, systems architecture, integration services) - **Director, End User Support** (helpdesk and deskside support across all offices) - **Director, Project Management Office** (portfolio governance, project delivery, resource planning) - Build a high-performance, collaborative IT culture aligned with the firm’s service expectations and professional standards. - Partner with HR on workforce planning, succession planning, and IT talent acquisition. **Legal Technology Stewardship** - Oversee the firm’s legal technology ecosystem, including: - **iManage** (document management) - **Elite 3E** (financial management) - Related integration layers - Partner with Software Services and Systems Directors to manage platform lifecycles, upgrades, and vendor relationships for core legal systems. - Evaluate emerging legal technology tools in coordination with the CIO and the Knowledge Management & AI group to ensure operational readiness precedes deployment. - Maintain working knowledge of key functions and solutions to inform prioritization and investment decisions. **Budget, Vendor & Contract Management** - Support development and management of the IT operational budget (forecasting, cost management, variance reporting with Finance). - Participate in vendor selection, contract negotiation, and ongoing vendor relationship management. - Identify cost optimization opportunities without compromising service quality or security. **Security, Risk & Compliance** - Coordinate with the Information Security function to align with client security requirements and applicable data privacy regulations related to IT operations. **Cross-Functional Partnership & Communication** - Act as the primary IT operational liaison to firm administration (Finance, HR, Client Growth, Integration, and other operational teams). - Collaborate with the Knowledge Management & AI group to ensure AI-powered tools integrate seamlessly into the operational technology stack. - Communicate IT performance, project status, and risk posture to leadership in clear, non-tec
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