Manager, Application Engineering - Atlassian Cloud Platform
Riot Games · Los Angeles, USA
About this role
**Manager, Application Engineering – Atlassian Cloud Platform** As **Manager, Atlassian Cloud Platform**, you’ll lead the team responsible for the strategy, administration, governance, delivery, and operational health of Riot’s **Atlassian Platform** (currently including **Jira**). You’ll manage a team of application engineers, administrators, solution architects, and/or analysts who partner across Riot to build scalable systems of work, improve the Rioter experience, and enable better outcomes through thoughtful use of Atlassian technology. Jira is a foundational enterprise capability for planning, delivering, and operating work across Riot—supporting the majority of player-facing value streams. This is a **player/coach** role: you’ll set direction and create the conditions for your team to deliver, while maintaining enough craft depth to guide platform architecture, configuration, automation, integrations, security, service management, and operational decisions. You’ll partner closely with **IT, Information Security, Enterprise**, and other teams to balance customer needs, platform standards, risk, capacity, and near-term business priorities. **Success looks like:** building a healthy, high-performing team; delivering a dependable Jira platform; establishing clear and scalable governance; and creating a frictionless environment for game teams and the teams that support them—so teams spend less time blocked and more time making great games for players. --- ### Responsibilities - Manage and evolve a team of **2–5** application engineers (coaching, performance management, growth opportunities, and ensuring positive results) - Own the **interviewing and onboarding** process for new team members - Establish healthy team processes for intake, prioritization, discovery, solution design, delivery, change management, documentation, and support - Deliver platform capabilities and improvements against commitments; keep stakeholders informed of progress, risks, dependencies, trade-offs, and priority changes - Plan for **keep-the-lights-on** work, technical debt, platform maintenance, licensing needs, and other technical investments alongside roadmap delivery - Facilitate alignment across teams when platform decisions impact multiple business units, Jira spaces, service portals, integrations, or governance domains - Build strong relationships with **Atlassian** and relevant vendors; manage vendor performance, escalations, and technical direction - Advocate for the team while ensuring decisions optimize for **Riot and player value** (not local preferences) - Be accountable for team output and successful delivery against commitments - Promote contextual awareness of Riot priorities, IT strategy, Atlassian industry trends, and the needs of teams relying on Jira - Build healthy relationships with other engineering teams globally to foster cross-team collaboration --- ### Required Qualifications - **2+ years** managing a team of technical individual contributors in an enterprise platform, SaaS administration, business systems, application engineering, or related environment - **6+ years** working with **Jira at enterprise scale** (business-critical platform; thousands of users; multiple sites; hundreds of projects/spaces; substantial work-item volume; complex configuration/integration needs) - Experience operating a large SaaS platform with focus on **reliability, security, access control, change management, support, and lifecycle management**
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