Forward Deployed Systems Engineer
Etched · San Jose
About this role
## Forward Deployed Systems Engineer (Datacenter) **About Etched** Etched is building hardware for frontier intelligence. We co-design chips, racks, software, and manufacturing to deliver best-in-class throughput and latency across both prefill and decode workloads. Our first products are heavily focused on inference, backed by hundreds of millions from top-tier investors. --- ## Job Summary As a **Forward Deployed Systems Engineer (Datacenter)**, you’ll work hands-on in large-scale datacenter environments to bring up, validate, and debug Etched accelerator-based systems. You’ll own customer deployment execution end-to-end, solve complex hardware/software/networking issues under real-world constraints, and build the tooling and processes that make deployments scalable and repeatable. --- ## Key Responsibilities ### Technical problem solving & diagnostics - Drive deployments with customers and internal teams to identify risks and establish success criteria - Debug and resolve system-level issues across hardware, firmware, drivers, Linux OS, and networking stacks - Perform root-cause analysis on field issues and partner with internal engineering teams to reproduce issues and ship fixes - Build and maintain diagnostics, monitoring/telemetry, and dashboards to improve visibility into system health ### Firmware & system updates - Coordinate firmware updates, hotfixes, and configuration changes to improve reliability and unblock customer deployments - Manage update rollouts with minimal downtime and clear communication to customers and internal teams ### Documentation & knowledge management - Create and maintain deployment runbooks, escalation playbooks, known-issues documentation, and field service guides - Capture structured learnings from deployments and convert them into repeatable processes ### Cross-functional collaboration - Partner with firmware/software/hardware engineering teams to drive reliability improvements - Collaborate with Deployment, RMA, Sustaining Engineering, and Support teams to ensure smooth handoffs and long-term supportability ### Process improvement & scaling - Improve deployment workflows, metrics, and best practices to reduce deployment risk, time, and cost - Identify patterns across deployments and drive process/tooling improvements that scale across customers --- ## You may be a good fit if you have - Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent practical experience) - Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles - Deep experience with Linux/Unix installation, configuration, debugging, and performance tuning - Strong networking fundamentals including TCP/IP, RDMA, and low-latency Ethernet - Hands-on experience with high-speed networking such as **100GbE / 400GbE** - Strong ability to diagnose performance and integration issues across hardware + OS + networking layers - BMC experience, telemetry/monitoring systems, and/or RMA/failure analysis exposure - Ability to travel up to **30%** to customer sites for deployments, on-site debugging, and launch support --- ## Benefits - Medical, dental, and vision packages with generous premium coverage - **$500/month** credit for waiving medical benefits - **$2,500/month** housing subsidy for those living within walking distance of the office - Relocation support for those moving to **San Jose (Santana Row)** - Wellness bene
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