Supv IT Services TIDC
Connection Inc · Wilmington, OH, US
About this role
**Overview** We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen—through the right combination of tech hardware, software, cloud solutions, and support services. We’re the IT Department’s IT Department. **Who We Are** Our team is stronger through a multitude of backgrounds, experiences, and perspectives. Connection is driven by fresh thinking, creativity, and helping others—and we’d love for you to be part of that fabric. **Why You Should Join Us** You’ll find supportive teammates and a rewarding career at Connection, plus great benefits, including: - Progressive and competitive compensation - 401(k) plans - Medical insurance - Free therapy visits, mental health coaching, and meditation resources - Generous paid time off (including Wellness and Volunteer Time Off days) **Role Summary** Working under the overall direction of the Senior Manager of IT Services, the **Supervisor, IT Services** manages the operations and infrastructure of the IT systems of the Distribution Center, including in-house IT and assigned systems, applications, services, and appliances. This role directs, supports, and trains the support staff responsible for IT equipment and infrastructure. Success is measured by high-performing IT equipment with minimum downtime and planned maintenance that prevents unexpected failures. The Supervisor also serves as the point person for Distribution Center systems-related projects (as project lead or team member) and, where applicable, ensures compliance with applicable Sarbanes-Oxley controls. **Responsibilities** - Supervise operations of the IT systems group at the Technology Integrated Distribution Center in conjunction with Corporate IT and local staff - Monitor on-site IT equipment; plan and schedule preventative maintenance to maximize uptime - Research equipment requirements and service needs; provide specifications and quotes for budget planning - Serve as subject matter expert for IT projects involving Distribution Center networks and systems (project lead or team member) - Manage daily operations; direct and support local IT staff; facilitate staff development through performance evaluation - Manage hiring, disciplining, reassigning, and firing processes in conjunction with HR - Document job duties and performance; provide ongoing feedback; complete annual performance evaluations - Ensure compliance with time and attendance policies; submit accurate records to payroll - Respond to emergency situations to ensure appropriate staff availability and bring production online with minimal lost time - Develop best practices and procedures for IT equipment use within the DC - Ensure staff is trained on current equipment/programs and prepared for new technologies - Perform other duties or special projects as assigned **Pay Range** - **Min:** $86,000.00/year - **Max:** $110,575.00/year **Qualifications** - Proficient in administration and maintenance of Windows operating systems - Proficient in setup, installation, and repair of computer equipment - Proficient in desktop management, setup, and imaging - Knowledge of internet technologies including IP routing and subnets, firewall and security practices, and VoIP - Advanced Microsoft Office skills (presentations, advanced Word formatting, spreadsheets including macros) - Leadership skills to manage an
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