Technical Program Manager, Enterprise Cloud Deployments
Sierra · New York, NY
About this role
## About Sierra Sierra is the leading platform for customer-facing AI agents, partnering with major brands (e.g., The GAP, Rocket Mortgage, SoFi, Sutter Health, SoftBank) to transform how they serve customers and grow their businesses. We’re primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. Our values—**Trust, Customer Obsession, Craftsmanship, Intensity**, and a commitment to balancing **Family**—guide how we work. ## Role: Founding Infrastructure Technical Program Manager (Enterprise Cloud Deployments) As Sierra’s founding Infrastructure Technical Program Manager, you’ll help define how we bring our AI platform into the cloud environments of large, highly regulated enterprises. You’ll work with **Agent Engineers, Deployed Infrastructure Engineers, and Agent Strategists** to own programs and strategy from **deployment planning through agents live in production**, and then support ongoing **upgrades and expansion**. ### What you’ll do - **Own end-to-end program plans** for customer **in-VPC (BYOC: Bring Your Own Cloud)** deployments—translating requirements into clear workstreams, owners, milestones, and dependencies across Sierra and customer teams. - **Drive execution across many customer teams** (platform engineering, cloud provisioning, security, networking, model access, observability), building alignment, establishing commitments, resolving blockers, and keeping deployments moving. - **Act as the translation layer** between Sierra engineers and customer teams—defining requirements (e.g., model access, observability, upgrade cadence) and turning technical discussions into actionable next steps. - **Run the deployment operating cadence** (standups, weekly status, escalations) so both sides’ leadership always knows what’s blocked, who owns it, and what it means for launch dates. - **Partner with Sierra Platform and Deployed Infrastructure teams** to feed customer learnings back into standard deployment offerings, runbooks, and tooling—making future launches more predictable and repeatable. - **Define the TPM function at Sierra** as we scale: establish playbooks, operating rhythms, and standards for future TPMs and customer teams. ### What you’ll bring - **4+ years** in technical program management, infrastructure/platform program management, deployment, solutions engineering, or a similar role where you were accountable for delivering…
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