Applications Engineer
Cleary Gottlieb · New York, NY, US
About this role
## Overview Cleary Gottlieb is a pioneer in globalizing the legal profession, operating as a single integrated global partnership with 14 offices in major financial centers worldwide. The **Applications Engineer** delivers and supports the Firm’s practice and AI technology solutions, working with attorneys, professional staff, internal IT teams, and vendors to configure, implement, integrate, maintain, and enhance these systems. ## Key Applications - Document management - Document automation - AI-assisted legal drafting and research tools - Other practice technology applications ## Responsibilities - Serve as the **technical owner** and primary technical resource for assigned practice and AI technology solutions. - Configure, customize, and administer applications, including **user access, permissions, data governance,** and operational settings. - Provide **Level 2 and Level 3 support**; investigate complex issues and coordinate resolution with vendors and internal IT teams. - Partner with attorneys and professional staff to understand **legal workflows**, review business requirements, and translate them into technical specifications for: - application configuration - integrations - data migration - reporting - Plan and execute **application upgrades, feature releases,** and enhancements in line with the Firm’s change-management processes. - Develop **test plans**, perform QA and regression testing, coordinate **user acceptance testing (UAT)**, and validate deliverables. - Maintain productive vendor relationships; manage support cases and escalations; stay informed about product roadmaps and new capabilities. - Create and maintain technical and operational documentation (procedures, configuration records, process guides, technical diagrams, knowledge articles). - Collaborate with project managers, business analysts, infrastructure teams, the Enterprise Applications team, and other stakeholders to deliver projects and operational improvements. - Work with **Information Security, Risk, Privacy,** and governance functions to support assessments and ensure compliance with Firm requirements. - Monitor application health, usage, and support trends; identify opportunities to improve reliability, service delivery, and workflow efficiency. - Own project tasks end-to-end: communicate status and risks clearly and see work through to completion. - Support evaluation and implementation of additional practice and AI technology solutions as the portfolio evolves. - Support attorney and staff adoption of legal AI tools by advising on capabilities, use cases, and appropriate use consistent with Firm AI policies. ## Qualifications - **Bachelor of Science** in Computer Science, Information Systems, Information Technology, or related field. - **5+ years** of relevant experience, including **at least 3 years** in application engineering, application administration, or a similar role supporting enterprise or legal technology applications. - Experience implementing, administering, and supporting **enterprise and SaaS applications**. - Experience enabling/configuring **third-party integrations**. - Experience working with **Information Security** to configure **Entra ID SSO** applications and permissions. - Strong analytical, troubleshooting, problem-solving, testing, documentation, and organizational skills. - Strong oral and written communication skills with both technical and non-technical audiences. - Ability to work independently within a team
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