Director of Product, Mobile
CLEAR · New York, New York, United States
About this role
## CLEAR — Director of Product, Mobile CLEAR is building the secure identity company of the future—making experiences safer and easier, physically and digitally. With 43M+ Members and a growing global partner network, CLEAR’s secure identity platform is transforming how people live, work, and travel. As **Director of Product, Mobile**, you’ll own the strategy, roadmap, and outcomes for CLEAR’s mobile app—shaping it into an intelligent, trusted travel companion that helps members **prepare, navigate, and recover** throughout their journey. --- ### What You’ll Do - Establish CLEAR’s **Mobile app strategic vision** and product roadmap aligned to enterprise goals and member needs. - Own the mobile product portfolio end to end across **iOS and Android** (strategy, discovery, prioritization, delivery, launch, and optimization). - Transform the app into an **intelligent travel companion** for preparation, real-time navigation, food ordering, lounge discovery/access, and disruption support. - Define and deliver **proactive, context-aware experiences** (timing, wayfinding, disruption support, family/group coordination, recommendations, airport conditions/availability, and timely human assistance when needed). - Extend app value beyond the airport by driving reasons to return, share travel, discover benefits, and deepen the CLEAR relationship. - Be accountable for measurable outcomes: **adoption, activation, engagement, retention**, and contribution to membership/subscription goals. - Build and lead a high-performing product team (initially **one direct report**), operating as a **player-coach** and scaling the team over time. - Create a durable product operating model with strong **analytics, experimentation, reliability, accessibility, platform foundations**, and consistent development rituals. - Use customer research, analytics, experimentation, prototyping, and member feedback to decide where to go deep, learn quickly, and say no. - Collaborate with Engineering, Design, Finance, Operations, Member Care, Marketing, Security, Legal, and partners to deliver a multi-year transformation. - Connect the digital app to the **physical airport experience**, service teams, and partner ecosystem (including airport info, food ordering, lounge access, Concierge, and Ambassador/partner-enabled services). - Communicate product strategy, progress, trade-offs, and results clearly to senior leadership. --- ### What You’re Great At - **10+ years** of product management experience, including building and scaling consumer mobile products. - Proven ability to set an inspiring product vision, identify the key strategic bets, and sequence work to deliver the future. - Experience leading/coaching product managers and teams (including as a **player-coach**). - Track record delivering large-scale mobile initiatives; managing technical trade-offs; ensuring scalable, secure, reliable, and accessible architecture across iOS/Android. - Strong customer empathy—turning member needs, research, and behavioral data into clear product decisions. - Ability to build a data-driven culture around metrics like acquisition, activation, engagement, retention, and conversion. - Experience connecting digital products to physical-world operations and partner ecosystems. - Exceptional prioritization, organizational, and execution skills in complex, dynamic environments. - Strong executive communication and influencing skills; able to align stakeholders and make thoughtful decisions wi
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