Senior Software Engineer, Membership Experience
Chime · San Francisco, CA, USA
About this role
## About the role We are looking for a **Senior Full-Stack Engineer** to join our team and help build **Jade**, Chime's AI-powered financial assistant. As a senior engineer on this team, you’ll work across the full breadth of what it takes to bring an AI product to life—from designing new agent capabilities and conversation experiences to building the **eval frameworks**, **observability**, and **guardrail systems** that ensure Jade is reliable and safe for millions of members. You’ll shape how Jade reasons, acts, and improves over time. You’ll build member-facing capabilities that help people manage their spending, stay on top of subscriptions, and hit their financial goals. You’ll also develop internal tools, dashboards, and backend services for **model routing**, **prompt management**, **agent orchestration**, and **evaluation pipelines**. The AI landscape evolves rapidly, and so does Jade. You’ll need to learn quickly, adapt to shifting priorities, and proactively identify what’s needed next—whether that’s a new financial capability, a better way to test conversations, or a system to keep quality high as we scale. If you’re excited about the unique challenges of shipping **LLM-powered products at scale**, this is the role for you. --- ## In this role, you can expect to - Design, build, and scale new capabilities for Jade, Chime's AI-powered financial assistant - Develop agent architectures, prompt strategies, and orchestration patterns that shape how Jade reasons and acts - Build eval frameworks, observability, and guardrail systems that let the team ship with speed and confidence - Partner cross-functionally to solve member pain points and deliver secure, scalable solutions - Improve system reliability through performance tuning and architectural enhancements - Contribute to technical design and maintain high standards across the codebase through code reviews and mentorship - Bring curiosity and initiative to explore how things work and how they can work better --- ## To thrive in this role, you have - **5+ years** of backend software development experience in production environments - Proficiency with **AI tooling** and **AI native development** - Proficiency with **Python** or comparable frameworks - Experience with **transactional databases** (e.g., Postgres) and **caching systems** (e.g., Redis) - Familiarity with architectural patterns in high-scale systems - A strong focus on writing maintainable, well-tested code - A drive to learn and dive deep into technical systems - **Bonus:** Experience with agent development, fintech, or startup environments *#LI-Onsite #LI-AC2*
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