Operations Engineering, Senior Advisor
Peraton · Baltimore, MD, US
About this role
**Operations Engineering, Senior Advisor** **Company Overview** Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect the nation and allies—operating across land, sea, space, air, and cyberspace. --- ## **Role Summary** The **Production Operations Lead** is accountable for the **stability, availability, and recoverability** of **MARx**, the CMS system of record for **Medicare Advantage and Part D** enrollment, premiums, and plan payments. MARx supports approximately **53 million beneficiaries**, **300+ Plan Sponsor Organizations**, and about **$68B/month** in plan payments. This role provides **hands-on operational leadership**, drives **incident/problem management**, owns **disaster recovery and continuity**, ensures the **operational calendar** is met, and leads **automation/process improvements** to reduce operational workload. *This position is contingent on contract award.* --- ## **Key Responsibilities** ### **Production Monitoring & Availability** - Lead real-time monitoring of MARx jobs, system health, cost/usage, and security events (e.g., **Splunk, Datadog, CloudWatch, QuickSight**). - Identify and resolve anomalies/errors before they impact plans or beneficiaries. - Maintain **99.9% system availability** and report performance against targets. - Apply the **AWS Well-Architected Framework** to improve operational excellence, security, reliability, performance efficiency, and cost optimization. - Plan capacity for peak processing loads (monthly payment processing, Annual Enrollment Period, New Year Preparation). ### **Disaster Recovery & Continuity of Operations** - Own the **MARx Disaster Recovery (DR) Playbook** (roles/contacts, escalation, testing, notifications, infrastructure/network details, and failover/failback steps). - Meet **RTO/RPO** targets defined in the Business Impact Assessment. - Lead participation in tabletop tests and DR exercises; convert results into corrective actions. ### **Incident, Problem, and Security Event Response** - Lead incident response from detection through recovery. - Coordinate with scrum teams, DevOps, Security Leads, and partner systems. - Ensure suspected/confirmed security/privacy incidents are reported to CMS within **one hour**. - Ensure HHS CSIRC and CMS IRT alerts/indicators of compromise receive response within **24 hours**. - Produce post-incident reports and lead root cause analyses with preventive actions to closure. ### **Operational Calendar, Batch Processing, and File Exchanges** - Direct daily/monthly/quarterly/annual operations, including monthly transmission of plan payment files to **APPS**. - Oversee inbound/outbound exchanges with **MAOs, SSA, RRB**, and internal partners (including Split/Push and File Mover processes). - Lead operational readiness for **New Year Preparation** and **Beneficiary Rate Increase (July–March)**, plus **Annual Enrollment Period**. - Coordinate lower-environment data refresh and data archival processes per CMS retention requirements. - Oversee premium withhold/reduction request processes with SSA/RA. ### **Release & Change Management** - Govern production deployments for the twice-weekly release cadence (readiness reviews, post-implementation reviews, rollback readiness). - Ensure changes follow CMS lifecycle and MEPS Change Control Board processes. ### **Support Desk Collaboration & Ticket Backlog** - Serve as the operations point of contact for **
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