Director Enterprise Systems and Services
UT Southwestern Medical · Texas-Dallas-5323 Harry Hines Blvd
About this role
**WHY UT SOUTHWESTERN?** With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth (U.S. News & World Report, 2022). We invest in you with opportunities for career growth and development, plus a highly competitive benefits package. **JOB SUMMARY** The Director of Enterprise Systems and Services (ESS) is responsible for enterprise infrastructure, cloud services, technology operations, service delivery, governance, and strategic planning for a mission-critical, highly regulated organization. This role drives technology modernization, operational excellence, financial stewardship, and business alignment by delivering secure, scalable, and resilient platforms that support organizational growth, innovation, and regulatory compliance. The ideal candidate brings significant enterprise-level leadership experience, partners with executive leadership to develop technology strategy, optimize service performance, manage complex portfolios, and ensure reliability and availability of critical enterprise systems. **BENEFITS** UT Southwestern offers a competitive and comprehensive benefits package, including: - PPO medical plan (available day one at no cost for full-time employee-only coverage) - 100% coverage for preventive healthcare (no copay) - Paid Time Off (available day one) - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer **EXPERIENCE AND EDUCATION** **Required** - Bachelor’s Degree in a related field - 10 years of progressively responsible, related experience, including at least: - 3 years in a supervisory capacity - Experience with ITIL, including the ability to develop operational sustainability plans and related tasks to accomplish outcomes and objectives **Preferred** - Current or former technical industry-related certifications (upon hire) **JOB DUTIES** - Directs and oversees day-to-day service deliverables and impacts under the ESS division, including reviewing ServiceNow incidents to ensure timely resolution and supporting prioritization/escalation with division leadership and ESS management. - Assists with planning (with resourcing teams) of the Enterprise Systems and Services strategic and operational project portfolio; ensures the approved annual portfolio is executed as agreed. - Manages and directs enterprise architects to deliver well-vetted, sound solutions aligned with the annual strategic and operational project portfolio. - Manages lifecycle management strategy; assists with forecasting and budgeting for nearing/end-of-life infrastructure and computing assets. - Assists leadership with resource planning and management to support projects and initiatives for other IT divisions and business partners. - Participates in development of annual capital plans; proposes innovative solutions to enhance service efficiency for the campus community. - Works with leadership to establish policies/procedures for server hardware, operating systems, and associated storage/compute components; collaborates with scientific/technical communities to cultivate knowledge of future trends. - Consults with business
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