Pre Sales Solutions Engineer
Envoy · New York City, NY
About this role
## Pre Sales Solutions Engineer ### About Envoy Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform. Trusted by 16,000+ workplaces worldwide, Envoy helps customers run secure, compliant, and connected operations across every location. ### About the Role The Solutions Engineering team sits within Customer Success and partners across Sales, Product, Engineering, Finance, and more. The team supports the pre-sales process, fields security questions, QA’s experimental functionality, and helps triage and solve customer issues. This is a **hybrid role** requiring **4 days/week in the NYC office (Monday–Thursday)**. Because you support the **London office**, expect an **early start (6–7am ET)** on days with EMEA coverage. ### You Will - Partner with **EMEA Account Executives** across Mid-Market, Enterprise, and Channel to co-lead the technical side of the sale (demos, requirements discovery, PoC scoping, and expectation-setting). - Own **security and compliance review** for EMEA deals (security questionnaires, RFPs, DPAs, data residency, sub-processor questions, and conversations with prospect security/privacy/legal teams). - Work fluently across Envoy’s **integration ecosystem** (identity providers, access control, calendar, HRIS) and speak credibly about the **Developer & Integration Platform** and **API capabilities**. - Investigate issues using **logs and data** to isolate and escalate product bugs. - Serve as the **voice of the EMEA customer** in roadmap discussions and bring regional requirements back to Product. - Level up the revenue team on technical topics including **SAML, SCIM, OAuth, directory sync, and cloud infrastructure**. ### You Are - **Scrappy**: you find workarounds—and know when not to use them. - A **self-starter** who can own projects end-to-end in a small team. - **Security-conscious**: you treat customer data posture as something to defend. - Interested in helping teammates grow—knowledge sharing is expected. ### You Have - Working knowledge of **EU data protection** in enterprise deals: **GDPR, DPAs, data residency/transfer mechanisms, sub-processor disclosure**. - Comfort with **identity and access**: **SAML, SSO, SCIM, OAuth, directory services**. - Solid grasp of internet fundamentals (**DNS, HTTP, TLS, certificates**) and intermediate SQL to answer questions about customer data. - Strong written and verbal communication with senior technical stakeholders (IT directors, CISOs, privacy counsel), with the ability to switch between developer and enterprise audiences. - Demonstrated effectiveness working across **time zones and cultures**. - Willingness to travel to prospect/partner engagements, including **international travel to EMEA** (about **30% annually**). ### Nice to Have - Fluent in multiple languages for technical discussions and demos across diverse markets. - Experience working with **Tech/Alliance Partners** or **Channel Managers**. - Ability to learn **Ruby on Rails Active Record** query interface. - Understanding of **SAML** and **Active Directory** (SSO access control is a plus). - Experience installing/configuring IT infrastructure (switches, routers, VOIP, wireless). - Experience with badge/ID printers, physical security, and digital security cameras. - Excited about a nimble, challenging startup environment. - Experience completing security reviews and RFPs using tools like **Loopio** or **Whi
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