Implementation Enginner
Engflow · San Francisco
About this role
## About EngFlow EngFlow helps developers save time by accelerating software builds and tests with a cloud-based, distributed service. The platform optimizes developer workflows through remote execution and caching, improving efficiency, productivity, and product quality. Backed by top investors, EngFlow speeds up builds by a factor of 10 or more and provides an observability platform with actionable insights for optimization. Learn more: - https://www.engflow.com/ - https://www.youtube.com/watch?v=G8UMhFS8esc --- ## Role: Implementation Engineer We’re looking for an **Implementation Engineer** to be the technical voice customers rely on. You’ll support engineering teams during trials and ongoing use, help them integrate and optimize their build workflows, and collaborate with internal teams to deliver a world-class experience. --- ## Key Responsibilities - Serve as the primary technical point of contact for trialing, new, and existing customers—guiding them as they adopt and scale the platform. - Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments. - Help customers optimize their use of EngFlow’s products and ensure smooth adoption in their developer workflows. - Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback. - Create and maintain internal and external documentation to improve future support and empower developers. - Engage with the community via forums, Slack, GitHub, and conferences—representing EngFlow with empathy and technical clarity. - Contribute to operational excellence through metrics, tooling improvements, and automation. --- ## Requirements - **3+ years** of experience in software development, technical support, SRE, or developer-facing roles. - Strong understanding of developer workflows and build systems (**Bazel** or **Buck/Buck2** is a big plus). - Proficiency in at least one programming language (e.g., **Go, C++, Java, Python, Rust, JavaScript**). - Comfortable in **Linux/Unix** environments; experience with **Docker, Terraform, or Kubernetes**. - Familiarity with at least one cloud provider (e.g., **AWS, GCP, Azure, OpenShift**). - Great communicator—able to explain complex technical concepts clearly in writing and on calls. - Experience writing or contributing to technical documentation / internal knowledge bases. - Customer-centric mindset and passion for helping engineers solve tough problems. - **Bonus:** experience with async communication and distributed teams. --- ## Benefits - Comprehensive medical, dental, and vision benefits - 401k/pension - Parental leave and generous vacation - Fully remote team (with several in-person meetups per year at exciting destinations) - Fun team events (e.g., chocolate/whisky/tea tastings, monthly games, escape rooms, and more)
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