Senior Site Reliability Engineer - Storage Platforms
Five9 · Irving, TX (Hybrid)
About this role
## Five9 — Senior Site Reliability Engineer (Storage Platforms) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We’re seeking a highly experienced **Senior Site Reliability Engineer – Storage Platforms** to design, implement, and support **Software Defined Storage (SDS)** and **Kubernetes platforms** in a private cloud environment. This role focuses on **scalability, resilience, automation, and performance** using **Infrastructure-as-Code** and **GitOps** practices. This is a deeply technical role requiring **expert-level understanding of Software Defined Storage, Kubernetes, and extensive working knowledge of Linux operating systems**. You’ll collaborate with platform and SRE teams to maintain secure, performant, multi-tenant-isolated services that support high-throughput, mission-critical applications. --- ### Key Responsibilities - Design, implement, and operate **large-scale Software Defined Storage architectures** across private and public cloud regions within ITIL methodology. - Deploy and support **enterprise storage platforms** (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn). - Build self-service storage workflows for **Kubernetes CSI** and **OpenStack** consumers (VM and Baremetal). - Develop **Infrastructure-as-Code** using **Ansible, Terraform, Helm, and Git**, with **Python/Bash** automation. - Implement **CI/CD pipelines** for infrastructure updates, patching, upgrades, testing, and rollback. - Build **observability, alerting, and auto-remediation** using GitOps and tools such as **Prometheus, Loki, and Grafana**. - Architect and maintain **high availability, disaster recovery, and scale-out** infrastructure. - Develop and review **high-level and low-level design documents** for storage infrastructure. - Perform deep troubleshooting across **storage, Kubernetes, hypervisors, networking, and Linux systems**. - Participate in **on-call rotations**, incident response, and root cause analysis. - Collaborate globally on **change management**, documentation, and operational best practices. --- ### Minimum Qualifications - 6+ years of experience managing... *(description truncated in provided input)*
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