Enterprise Applications Administrator
Abby Care · San Francisco
About this role
## Enterprise Applications Administrator ### About Abby Care Abby Care is building the leading AI-native platform for family-led care. We’re helping address the care crisis by empowering family caregivers with the tools, training, and recognition they need—while improving transparency and outcomes across the healthcare system. ### The Opportunity Join Abby Care’s Business Applications team as an **Enterprise Applications Administrator**. You’ll work with an established team of three Salesforce professionals to clean up technical debt, build scalable automations, and support internal teams with solutions that reduce manual work and help us deliver care to families faster. This is a **Full-Time Hybrid** role based in **San Francisco, CA** (3–4 days/week in office). ### What You’ll Work On - **Drive scope & build use cases:** Partner with stakeholders and Salesforce peers to uncover true business needs and translate workflows into technical solutions. - **Redefine what’s possible through automations & validations:** Build advanced flows, custom objects, and validation rules to eliminate manual data entry. - **Drive expansions with urgency & precision:** Configure record types, page layouts, flows, and validation rules for upcoming state launches. - **Resourcefully tackle technical debt:** Clean up duplicate fields, inconsistent naming conventions, and state-specific silos to strengthen Salesforce. - **Secure the “Families First” experience:** Enforce strict, role-based access across Salesforce and related tools to support HIPAA minimum-necessary remediation. - **Keep teams moving:** Help manage a high volume of daily requests (field fixes, data corrections, report adjustments, and tool integrations). ### What You’ll Have - **3+ years** experience as a **Salesforce Administrator** in a complex, fast-paced environment - Strong ability to build and troubleshoot **Salesforce Flows**, **validation rules**, and **custom objects** - Strong technical scoping skills and cross-functional communication - Interest in leveraging **AI** to automate routine processes and improve efficiency - Experience tackling **technical debt** and cleaning up cluttered Salesforce instances - Familiarity with **security controls** and **role-based access** (ideally in a HIPAA-compliant healthcare environment) - Experience integrating external tools such as **Dialpad** and **PandaDocs** (or similar SaaS) - Familiarity with **CTI/enterprise telephony integrations** (e.g., Dialpad, Twilio, Five9) - Must be located in the **San Francisco Bay Area** and able to work from the office **3–4 days/week** ### Benefits - Competitive compensation - Comprehensive health coverage (including options like **$0 deductible PPO** and company-funded **HSA**) - Generous paid time off + **10 paid company holidays** - Financial savings benefits (HSA contributions, optional FSA, commuter benefits, and 401(k) account fee coverage) - Paid parental leave (up to **10 weeks** based on tenure) ### Our Values - **Families First** - **Urgency with Precision** - **Relentlessly Resourceful** - **Purpose with Positivity** - **Driven to Redefine What’s Possible** *Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected characteristics. Reasonable accommodations are available for applicants with disabilities.*
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