Manager, Solutions Engineering
Factory · San Francisco, CA
About this role
## About Factory Our mission is to create a world where software builds and improves itself. We build the platform for self-improving software development, helping the world’s largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile run Factory to ship code, review PRs, run tests, and deploy continuously—getting smarter with every cycle. In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We’re backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake). --- ## About the Role Factory is hiring a **Solutions Engineering Manager** to build the **Mid-Market Solutions Engineering** team. Our Mid-Market Solutions Engineers own the full customer lifecycle—**pre-sales and post-sales**—including discovery, demos, proofs of concept, security and architecture reviews, pilot delivery, and ongoing adoption and expansion once a customer is live. This is a **hands-on, zero-to-one leadership role** at the intersection of **Sales, Product, and Engineering**. You’ll help build the team, define how it runs, and own both the **technical win** and the **production outcome** for our fastest-growing mid-market accounts. You will hire and coach the people who do this work, set the standard for how it’s done, and stay close enough to the accounts to step in when it matters. --- ## What You Will Do - **Build the Mid-Market Solutions Engineering team**: define the hiring profile, recruit and close the founding Solutions Engineers, and grow the team with the Mid-Market pipeline. - **Design and iterate the team’s operating playbook** across the full lifecycle: discovery, pilot scoping, success metrics, security and compliance reviews, production rollout, and ongoing adoption and expansion. - **Own key outcomes and metrics**: technical win rate, time-to-technical-win, pilot-to-production conversion, and post-sales adoption/expansion—reporting to GTM leadership and using results to coach the team. - **Partner with Sales leadership and Account Executives** to run high-quality technical discovery, demos, and proofs of concept tied directly to customer outcomes. - **Carry accounts while the team ramps** and serve as the escalation point for complex evaluations, at-risk deployments, and high-stakes mid-market deals (including CTO, VP Engineering, and Security stakeholders). - **Onboard, coach, and develop Solutions Engineers**: set clear expectations, career paths, performance standards, and shorten ramp time with structured enablement. - **Be the voice of the field**: feed customer and prospect insight back to Product and Engineering. --- ## Qualifications You don’t need to meet every requirement—if this role excites you, we encourage you to apply. - **2+ years leading Solutions Engineering, Field Engineering, Solutions Architecture, or customer engineering teams** in enterprise software, spanning pre-sales and post-sales, including at least one team you built or scaled from a small starting point. - **Proven hiring track record**: sourcing, assessing, and closing senior technical customer-facing talent. - **Strong technical foundation** and fluency in modern software development workflows, developer tooling, CI/CD, and AI coding tools. - **Ability to partner with Sal
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