Solutions Engineer, Enterprise, East
Factory · New York, NY
About this role
## About Factory Our mission is to create a world where software builds and improves itself. We build the platform for self-improving software development, helping the world’s largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including **Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile** run Factory to ship code, review PRs, run tests, and deploy continuously—getting smarter with every cycle. In 2026, we raised **$200M** at a **$5B valuation**, bringing our total funding to **over $400M**. We’re backed by world-class investors and operators including **Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake)**. --- ## About the Role We’re hiring **Enterprise Solutions Engineers** to own the technical relationship and drive revenue with our largest customers across the **Eastern US**—from first discovery through pilot, expansion, and ongoing success. This is a strategic role that goes well beyond running demos. You’ll own the technical thread for customer engagements from initial evaluation through customer growth and expansion. Solutions Engineers at Factory help customers understand our platform and map customer objectives with platform capabilities—architecting solutions inside real dev environments and managing hands-on evaluations with some of the largest software teams in the world. You’ll also act as front-line product signal, translating what customers need into what we build next. --- ## What You Will Do and Achieve - **Own the technical evaluation**: Lead full-cycle product evaluations, design proofs of concept, and run pilots inside customer environments. Get developers actually using Factory and make sure they stick. - **Drive revenue and growth**: Turn successful pilots into broad adoption. Identify new use cases, teams, workflows, and workloads. Align technical objectives with revenue outcomes. - **Architect the rollout**: Help teams integrate Factory into existing workflows—**CI/CD, code review, testing, deployment**. Determine where Factory fits and where adaptation is needed, including **air-gapped and private deployments** for regulated industries. - **Be the customer’s technical voice**: Diagnose friction, write up clear requests for product gaps, and close the loop. - **Feed the product engine**: Translate patterns across customers into actionable feedback—seeing what’s working (and what isn’t) early. --- ## Qualifications - **3–4+ years** in a technical customer-facing role (Sales Engineering, Solutions Engineering, Developer Advocacy, Platform Engineering, SRE, or similar). Experienced partnering with an AE to support the customer lifecycle. - Led **complex, technical enterprise deal cycles**. Comfortable building champions, multi-threading across technical stakeholders, and working across the org to drive buying decisions. - **Can code and can talk**: Comfortable reading code, writing scripts, debugging integrations, and presenting to staff engineers. - Understand the **modern dev stack**: Git workflows, CI/CD pipelines, testing frameworks, deployment strategies (not necessarily expert in all—able to ramp quickly). - Solve problems like an engineer and communicate like a human—dig into customer environments, identify issues, and explain fixes clearly. - **Hungry and fast-moving**: Bias toward action; energized by hard problems with real stakes. --- #
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