Supervisor, Epic IT Revenue Cycle
UT Southwestern Medical · Texas-Dallas-5323 Harry Hines Blvd
About this role
**WHY UT SOUTHWESTERN?** With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, they invest in employees with opportunities for career growth and a highly competitive benefits package. **JOB SUMMARY** The **Supervisor, Epic IT Revenue Cycle** will support the Health Information Technology Services – Revenue Cycle & Hospital Business Systems team. This role provides direct supervision of analysts supporting **Epic Resolute Hospital Billing**. Responsibilities include: - Assigning workload, setting priorities, developing staff, managing performance, and handling escalations - Ensuring timely completion of support requests and project deliverables - Providing technical oversight for HB workflow analysis, system configuration, testing, implementation, and ongoing support - Partnering with Revenue Cycle Operations and other IT teams to ensure system changes meet business needs and follow change control standards **BENEFITS (Highlights)** - PPO medical plan (available day one at no cost for full-time employee-only coverage) - 100% coverage for preventive healthcare (no copay) - Paid Time Off (available day one) - Retirement programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer **EXPERIENCE AND EDUCATION (Required)** - **Education:** Bachelor’s degree with major coursework in computer science, math, information systems, or related field; **or** High School Diploma or equivalent - **Experience:** - 6 years of progressively responsible IT experience with a Bachelor’s degree; **or** - 8 years of progressively responsible and applicable IT experience with a High School Diploma **JOB DUTIES** - Coordinate planning and participate in implementation of software applications/upgrades; serve as context expert - Assist with documentation and training manuals for system users - Define and maintain project plans/schedules; monitor scope, timelines, and deliverables; provide status reports - Lead testing of new applications and changes; ensure data integrity and quality; develop test scenarios; track issues in problem logs - Lead business analysts in gathering/interpreting/documenting specifications; guide implementation operational plans; prepare project proposals - Define and develop system administrative procedures; monitor functionality and administrative procedures for regulatory compliance - Record time spent on projects for cost-recovery requirements; participate in a 24-hour on-call program - Compile policies and operating procedures; assist with business strategies to improve operational processing and productivity - Monitor specifications and set priorities for design and testing - Coordinate change management; coordinate/develop disaster recovery plans for supported systems - Provide direct supervision to lower-level Business Analysts; ensure training and accountability **KNOWLEDGE, SKILLS, AND ABILITIES** - Strong written and verbal communication - Strong organizational skills; ability to prioritize and meet deadlines - Familiarity with personal computers - Ability to work with faculty/staff and external organizations to coordinate information and programs - Ability to read, write, and analyze data; develop plans/procedures and coordinate resources - Ability t
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