Senior Solution Engineer
Mercury Insurance · UNAVAILABLE, CA, US
About this role
## Senior Solution Engineer ### Overview Join a recognized team known for its achievements and culture (including a recent Forbes award as one of America’s Best Midsize Employers for 2026). The **Senior Solution Engineer** documents and supports **end-to-end business flow implementations** within a designated domain—covering technical analysis, solution design, and cross-functional collaboration to deliver prioritized features. ### Responsibilities - Develop and maintain **documentation/knowledgebase** for complete business flow implementations (including dependencies on other systems and vendors) - Support **technical analysis** and **solution design** across domain applications - Build subject matter expertise in the assigned solution space - Enable knowledge sharing and review/validate deliverables for **quality and completeness** (including basic testing) - Manage **agile processes**: sprints, retrospectives, sequencing work, and **release management** - Coordinate with MTS teams, business stakeholders, and vendors to identify and resolve **dependencies** - Improve engineering efficiency using **automation** and **AI** - Perform **configuration**, **scripting**, and build **monitoring dashboards**; monitor metrics/logs - Identify and document **data structures**, **data mapping**, **integration specs**, and component interactions/dependencies - Support **defect analysis and remediation** and/or handoffs to production support ### Qualifications **Education** - Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field - Or equivalent education/experience **Experience** - 5+ years’ experience in insurance industry IT - 3+ years’ experience in technical analysis and solutioning - 2+ years’ experience in technical documentation **Preferred / Relevant Experience** - Guidewire **PolicyCenter** (test & production environment configuration, troubleshooting/root cause analysis) - Guidewire PolicyCenter **data model & entity relationships** - **SQL scripts & data analysis**, performance bottleneck identification - **Gosu** scripting for policy corrections and automation - **CI/CD automation** (Jenkins, GitHub Actions), release management/deployment & rollback planning - Containerization/orchestration: **Docker, Kubernetes, Amazon EKS** - Monitoring & log analysis: **AppDynamics, Grafana** - Linux/UNIX shell scripting - APIs, data structures (XML/JSON), databases, system logs - Basic OOP, web applications, microservices - Some experience mentoring/leading other solution engineers ### Location / Interview - An **in-person interview may be required** during the hiring process. ### Pay Range (Base Salary) - **CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA:** $94,458 – $179,048 - **NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME:** $85,871 – $162,771 - **UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV:** $77,328 – $146,494 - In **CA**, typical hiring range: **$123,078 – $170,941** ### Company / Benefits (Highlights) - Competitive compensation and bonus potential - Flexibility to work from anywhere in the U.S. for most positions - Paid time off, paid holidays, volunteer hours - Medical, dental, vision, life, and pet insurance - 401(k) with company match - Education assistance, professional/personal development, and company recognition - Health and wellbeing resources (including mental wellbeing therapy/coaching sessions) ### Equal Opportunity Empl
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