Platform Solution Consultant, Public Sector
Socure · Hub - Washington DC
About this role
## Why Socure? Socure is building the identity trust infrastructure for the digital economy—verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We’re looking for people who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. --- ## About the Role **Platform Solution Consultant, Public Sector** — drive successful onboarding and measurable outcomes for clients leveraging Socure’s AI-powered identity verification and fraud prevention platform, **RiskOS**. You’ll work at the intersection of product, machine learning/AI, and real-world client implementation—helping organizations unlock the full potential of Socure’s predictive models, automated decisioning workflows, and data-driven intelligence. --- ## What You’ll Do ### Implementation & Solution Delivery - Lead end-to-end platform implementation to ensure timely, successful deployments. - Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to business needs. - Develop and refine best practices for scalable, high-impact implementations. ### AI-Driven Onboarding & Implementation - Lead onboarding with AI and automation front and center. - Configure intelligent decisioning engines, ML model outputs, and automated workflows aligned to each client’s risk and identity strategy. - Guide clients on integrating AI-powered signals into existing tech stacks to get immediate value. - Translate client business goals into optimized platform configurations using Socure’s models. ### Automation & Workflow Enablement - Help clients design automated decisioning flows that reduce manual review, accelerate approvals, and scale intelligently. - Support configuration of rules engines, thresholds, and AI-assisted workflows to replace repetitive manual processes. - Identify opportunities to implement automated, repeatable processes for faster, more consistent deployments. ### Technical Support & Troubleshooting - Diagnose and resolve deployment issues, focusing on data pipeline integrity, API performance, and AI model response handling. - Serve as a resource for complex integration scenarios; escalate strategically when needed. - Partner with Support and Customer Success for a seamless, data-informed client experience. ### Training, Enablement & Thought Leadership - Deliver training so client teams understand not only how to use the platform, but **why** the AI works. - Contribute to enablement resources, playbooks, and documentation reflecting current best practices. ### Cross-Functional Collaboration - Act as a feedback loop between clients and Socure Product/Engineering teams. - Partner with Sales, Customer Success, and Data Science to ensure measurable ROI from Socure’s AI capabilities. - Work with the Product SC team to implement improvements and performance updates within workflows. --- ## What You’ll Bring - **3+ years** of public sector identity or fraud-related experience in technical implementation, solution consulting, or support engineering (preferably in SaaS, AI/ML platforms, or data-driven technology). - Familiarity with AI/ML concepts, automated decisioning systems, or data analytics (you don’t need to build models, but you should be excited to work with outputs). - Strong working knowledge of APIs, data
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